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About the Role

The Associate Director is accountable for leading, developing, and managing a team of Field Reimbursement Managers (FRMs) who have access & fulfillment responsibilities across Neuroscience healthcare provider accounts. This role involves collaborating with internal and external stakeholders, working in the field with minimal supervision, and ensuring healthcare providers, patients, and caregivers are enabled with the necessary information, tools, and resources to start and stay on therapy.

Responsibilities

Lead, motivate, coach, develop, and retain a diverse and talented team skilled in the JJIM Neuroscience business, the healthcare marketplace, and access & fulfillment.
Lead a regionally aligned team of up to 10 direct reports to maximize access & fulfillment related impact for JJIM prescribed patients.
Develop long and short-term strategic planning for the team and manage seamless team execution of related tactics.
Pull-through district vision, create team culture, drive accountability, manage FRM performance, forge valuable customer relationships, and achieve team goals.
Coach and develop FRMs to leverage data insights and account management competencies to proactively address access barriers.
Demonstrate core competencies and support team members in identifying, understanding, and addressing access & fulfillment related patient obstacles.
Build strong, trust-based relationships and collaborate with partners.
Manage and allocate budget in alignment with team objectives.
Other duties may be assigned as needed.
Carry out all responsibilities with strict adherence to the JJIM Credo and HCC Guidelines, in line with the FRM Rules of Engagement.

Requirements

Bachelor's Degree is required.
Minimum of 8 years healthcare business related experience required.
Knowledge of account management, managed care, and reimbursement principles including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes.
3+ years of direct people management.
Demonstrated leadership capabilities and performance success in prior roles.
A valid Driver's License in one of the 50 United States.
Reside within the geography or be willing to relocate to it.

Skills

Account Management
Competitive Landscape
Compliance Management
Cross-Functional Collaboration
Developing Others
Fact-Based Decision Making
Inclusive Leadership
Leadership
Market Access Reimbursement
Market Opportunity Assessment
Operational Excellence
People Performance Management
Performance Measurement
Pricing Strategies
Strategic Thinking
Tactical Thinking
Team Management
Neuroscience disease state experience
Proven ability to navigate high profile, complex business circumstances
Experience developing and executing customer-oriented strategies
Ability to effectively collaborate cross-functionally in a matrix environment
Excellent communication skills (written and verbal)
Strong analytical/problem solving skills
Experience in the Neuroscience therapeutic market
Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and apply new tools over time
Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgement

Location

Los Angeles, California, United States of America
Salt Lake City, Utah, United States of America
San Francisco, California, United States of America
Seattle, Washington, United States of America

Work Type

Field-based position
Travel up to 75 % of the time

Experience Level

Associate Director
Minimum of 8 years healthcare business related experience
3+ years of direct people management

Education Level

Bachelor's Degree
MBA or other related graduate level degree preferred
MBA or other advanced degree/relevant certifications preferred

Salary/Compensations

$122,000.00 - $212,750.00
$142,000.00 - $244,950.00 for Bay Area

Benefits

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year
Sick time - 48 hours per calendar year for employees who reside in the State of Colorado
Sick time - 56 hours per calendar year for employees who reside in the State of Washington
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member
Bereavement Leave – 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Eligible to participate in the Company’s long-term incentive program.

About the Company

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
At Johnson & Johnson Innovative Medicine (JJIM), what matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found.
Johnson & Johnson Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting for an Associate Director,(insert Region Name) for the Field Reimbursement Manager (FRM) team, which will be a field-based position.
PECS is committed to setting the standard on Patient Experience (Px), building more personalized, seamless, and supportive experiences to help patients start and stay on treatments across the portfolio.

Equal Opportunity

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law.
We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers and internal employees contact AskGS to be directed to your accommodation resource.