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About the Role

This strategic business partner role defines, builds, and executes comprehensive learning strategies to enhance technical capabilities, domain expertise, and workforce readiness across Risk BCS and People & Investments (P&I) BCS globally. The position bridges onshore and offshore operations, ensuring seamless knowledge transfer and professional development for a workforce across the US, UK, and multiple Global Capability Centers (GCC). The leader will design enterprise-level learning initiatives, manage a team of approximately 30 professionals, and report directly to the BCS Chief People Officer.

Responsibilities

Develop and own the 3-year BCS Learning & Development strategy aligned with organizational transformation initiatives.
Define learning frameworks for technical skill development, domain expertise, and professional growth across all levels.
Establish metrics, ROI frameworks, and accountability measures for all learning programs and initiatives.
Conduct workforce capability assessments to identify skill gaps and training priorities.
Maintain or improve service level and quality to the P&I and Risk COOs and their leadership teams.
Lead the design and delivery of flagship learning programs (e.g., new hire onboarding, technical bootcamps, domain certifications).
Oversee curriculum development across technical domains relevant to Risk and P&I operations.
Manage the ongoing portfolio of knowledge transfer initiatives, predominantly in P&I BCS, to support onshore-to-offshore capability building and GCC readiness.
Ensure learning programs meet compliance, certification, and regulatory requirements.
Lead, mentor, and develop a team of approximately 30 L&D professionals, predominantly aligned to P&I BCS, including instructional designers, training specialists, and program coordinators.
Set performance expectations, conduct development reviews, and foster a culture of continuous improvement.
Allocate resources effectively across multiple concurrent programs and geographies.
Build organizational capability in emerging L&D methodologies (e.g., micro-learning, simulations, virtual instructor-led training).
Partner with Risk and P&I BCS business leadership to understand strategic priorities and translate into learning solutions.
Collaborate with Global/Enterprise, US, India, and UK Learning teams to ensure alignment across regions and time zones.
Work with GCC operations to support onboarding, knowledge transfer, and continuous skill development.
Engage with HR, talent management, and organizational development to integrate learning into talent lifecycle.
Manage L&D budget, vendor relationships, and technology platforms (LMS, authoring tools, collaboration platforms).
Drive day-to-day onboarding and training delivery while maintaining operational excellence.
Monitor learning program outcomes, utilization rates, and participant feedback; iterate based on results.
Build scalable learning infrastructure to support growth across multiple locations.

Requirements

A Bachelor’s degree
A minimum of 5 years of relevant Learning & Development experience
A minimum of 3 years of Leadership experience in Learning & Development
Proven track record of designing and delivering enterprise-scale learning programs in complex, multi-geography organizations
Deep expertise in adult learning principles, instructional design, and modern learning technologies (LMS, learning platforms, virtual delivery)

Skills

Visionary leadership
Strategic ambition
Operational discipline
Process design
People investment
Technology investment
Organizational capability building
Passion for developing others
Creating a learning culture
Collaboration across geographies, time zones, and organizational boundaries
Innovation
Staying current with L&D trends
Experimenting with new modalities
Driving adoption of emerging tools and methodologies
Data-driven decision making
Metrics and analytics
Evidence-based decision making
Master's degree in Human Resources, Organizational Development, or related field
Certification in instructional design (e.g., IDOL, ATD)
Certification in change management (ACMP)
Experience building and leading high-performing teams (managing 20+ learning professionals or equivalent scope)
Strategic mindset
Ability to translate business strategy into learning roadmaps
Demonstrate ROI on learning investments
Strong knowledge of onboarding, knowledge transfer, and capability building in shared services or offshore environments
Demonstrated success in change management
Building organizational learning cultures
Excellent communication skills
Stakeholder management skills
Ability to influence across levels in matrix organizations
Experience in financial services, insurance, or risk/compliance domains
Familiarity with Agile and Lean approaches to learning program development
Prior experience managing Global Capability Center (GCC) teams or distributed workforce learning initiatives
Knowledge of emerging L&D trends: micro-credentials, AI-powered personalized learning, skill marketplaces

Location

midtown Manhattan office

Work Type

hybrid
full-time

Experience Level

5 years of relevant Learning & Development experience
3 years of Leadership experience in Learning & Development
Experience building and leading high-performing teams (managing 20+ learning professionals or equivalent scope)

Education Level

Bachelor’s degree
Master's degree in Human Resources, Organizational Development, or related field

Salary/Compensations

$135,700 to $271,200

Benefits

health and welfare benefits
tuition assistance
401K savings and other retirement programs
employee assistance programs
professional development opportunities

About the Company

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
Marsh is committed to embracing a diverse, inclusive and flexible work environment.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.

Equal Opportunity

Marsh is committed to embracing a diverse, inclusive and flexible work environment.
We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.
If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.