Customer Rep., Telesales GHH -- NYC Metro Area at MSD | CT, US | Rezi

Customer Rep., Telesales GHH -- NYC Metro Area at MSD

Customer Rep., Telesales GHH -- NYC Metro Area

MSD · CT, US

4 days ago

Customer Rep., Telesales GHH -- NYC Metro Area

MSD · CT, US

5 days ago
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About the Role

The Pharmacy Vaccine Account Representative (PVAR) is a member of the Vaccine Account Team, supporting the Company's Vaccines customer engagement model. The PVAR engages with assigned customers to focus on population health and business opportunities that improve public health impact. They collaborate with the local market team to identify customer needs, align products and services, support pull-through activities, and demonstrate value and improved health outcomes to healthcare professionals and patients. All activities must adhere to Company Policies and US Laws and Regulations.

Responsibilities

  • Conduct customer business reviews, discussing financial impact of contracts and progress of targeted vaccine programs.
  • Maintain knowledge of company contract terms and conditions to optimize vaccine purchases and inventory.
  • Establish and track account performance metrics to evaluate progress and identify opportunities for plan adjustments.
  • Apply knowledge of vaccines, competitive brands, and immunization recommendations to support standard of care and vaccination protocols.
  • Manage customer supply, product transitions, and back-order challenges.
  • Build trust with customers and demonstrate value in selling situations to improve health outcomes.
  • Collaborate with customers using relationship management skills and customer insights.
  • Change customer behaviors by understanding beliefs and experiences.
  • Create a compelling rationale for the value of Company Vaccines and Commercial Offers.
  • Ask strategic questions to obtain information on customer healthcare needs and position Company vaccines and offers.
  • Divide assigned customer population into groups based on characteristics and buying behaviors.
  • Evaluate and prioritize business across assigned customer segments.
  • Allocate marketing and field resources to drive execution of sales and marketing plans.
  • Communicate Vaccine clinical information and Commercial Offers in a meaningful and relevant way to each customer.

Requirements

  • S1 - bachelor’s degree with 0-3 years Sales experience OR a minimum of high school diploma with at least 4 years of relevant work experience (professional sales, marketing, military, or healthcare/scientific field).
  • S2 - bachelor’s degree with 3+ years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience (professional sales, marketing, military, or non-sales healthcare/scientific field).
  • Valid Driver's license.
  • Demonstrated aptitude to excel in current or previous educational or professional roles.
  • Ability to work both independently and within a team environment.
  • Strong organizational and time management skills.
  • Excellent interpersonal and communication skills.
  • Ability to convey technical concepts accurately and clearly.
  • Prior experience working in a technical/scientific field or healthcare environment.
  • Previous sales, account management, consultative, or customer service experience.
  • Experience developing and executing a plan for engaging customers and meeting customer needs.
  • Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations.
  • Ability to analyze metrics to assess progress against objectives.
  • Vaccines experience.

Skills

  • Qualifying Leads
  • Sales Campaigns
  • Sales Forecasting
  • Sales Marketing Strategies
  • Sales Presentations
  • Sales Reporting
  • Sales Strategy Development
  • Sales Support
  • Sales Training

Location

  • New York City Metropolitan Area (NYC, Long Island, Northern New Jersey, Southern Connecticut, and West Chester County)

Work Type

  • Hybrid
  • Remote
  • Travel

Experience Level

  • 0-3 years Sales experience
  • 3+ years Sales experience
  • 4 years relevant work experience
  • 6 years equivalent experience

Education Level

  • Bachelor's degree
  • High school diploma

Salary/Compensations

  • $71,900.00 - $113,200.00

Benefits

  • Medical, dental, vision healthcare and other insurance benefits (for employee and family)
  • Retirement benefits, including 401(k)
  • Paid holidays, vacation, and compassionate and sick days

About the Company

  • Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.
  • We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds.
  • The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment.
  • We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Equal Opportunity

  • As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.
  • As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.
  • Learn more about your rights, including under California, Colorado and other US State Acts.