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About the Role

The Marketing Database Manager serves as the firm’s functional subject-matter expert and primary power user for the InterAction CRM platform. This role manages the day-to-day functionality, configuration, data processes, reporting, and ongoing enhancement of InterAction and its connected tools, including the firm’s email marketing platform. The Manager troubleshoots complex system and data issues, supports effective CRM usage, and helps modernize the firm’s marketing database capabilities.

Responsibilities

Manage the InterAction Windows configuration settings and options.
Ensure the database is segmented effectively for targeted marketing activities.
Understand Application Collaboration and CRM data owned by the HR information systems and billing systems in order to troubleshoot data-related errors.
Use InterAction Data Minder to offboard user accounts; troubleshoot user account sync cycles.
Support and manage essential housekeeping efforts to ensure data accuracy and quality and perform data clean up and maintenance.
Coordinate CRM activities and workflows with internal team members.
Manage utilization of external AI tool to improve data quality.
Regularly meet and work with IT and external vendors to manage upgrades, modifications or new features.
Monitor the evolving vendor and product landscape for future opportunities.
Serve as US subject matter expert for firm’s email marketing, coordinating with the global team.
Work with our global service center to ensure efficient processes.
Develop instruction documents as needed.
Create and maintain the master email campaign templates, configurations, User accounts and any necessary web forms.
Create Vuture campaigns and mailing lists as needed; send event mailings, flagship campaign publications and legal updates as needed, including Holiday eCards on request.
Prepare monthly reports analyzing our open rates, workflow and other KPIs.
Assist with problem diagnosis and resolution support for InterAction and Vuture.
Collaborate with CRM managers throughout the Verein to standardize procedures and configurations.
Prepare InterAction Activity reports as needed for global client teams, leadership and other stakeholders.
Collaborate with marketing and business development teams on bespoke reporting needs, such as client event attendee costs.

Requirements

Bachelor’s degree and 6 years of relevant experience working with InterAction or similar CRM database.
In lieu of a Bachelor’s degree, 10 years of relevant experience working with InterAction or similar CRM database.
Advanced knowledge of InterAction or similar CRM database and Vuture.
Strong understanding of data management and stewardship.
At least 2 years of leadership and management experience preferred.
Experience in the legal industry or professional services industry highly preferred.
Proficiency in Microsoft 365.
Ability to balance hands-on execution with strategic oversight.
Strong project management skills with the ability to manage multiple projects under tight deadlines.
High attention to detail and accuracy.
Exceptional written and verbal communication skills, as well as presentation skills.
Promote and demonstrate our business principles of quality, unity and integrity.

Skills

InterAction CRM
InterAction Windows Client
Email marketing platform
Data Management
Data Quality
InterAction Data Minder
Vuture
Microsoft 365
Project management

Location

Worldwide

Work Type

Full-time

Experience Level

6 years of relevant experience
10 years of relevant experience
2 years of leadership and management experience preferred

Education Level

Bachelor’s degree

Benefits

Access to three medical insurance plans
Dental insurance
Vision insurance
Life insurance
Disability insurance
Pre-tax benefits such as health savings and flexible spending accounts
401(k) savings plan
Profit-sharing plans if eligible
Fertility benefits
Commuter benefits
Student loan assistance refinancing options
Competitive paid time off plan (minimum of 20 days off)
Generous paid maternity leave
Paid paternity leave (parental leave) (minimum of 14 weeks)
Child care support through a back-up care program
11 Firm holidays

About the Company

At Norton Rose Fulbright, people thrive because of a shared commitment to quality, unity and integrity.
The highly regarded law firm consistently receives recognition from Great Place to Work and Top Workplaces.
Teams collaborate across regions, value new ideas and deliver meaningful client solutions, supported by a culture that embraces ambition, development and shared success.
With more than 3,000 lawyers and 3,000 business services professionals working together across 50 offices worldwide, this global law firm provides a full range of legal services to leading corporations and financial institutions operating in key markets and sectors.

Equal Opportunity

Norton Rose Fulbright US LLP is an Equal Opportunity Employer and complies with all applicable federal laws and their implementing regulations that require the collection and recording of certain data and information.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Norton Rose Fulbright is committed to providing reasonable accommodation as an Equal Opportunity Employer to applicants with disabilities.
Norton Rose Fulbright US LLP will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.