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About the Role
Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.
Responsibilities
- Helps customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
- Explores individual needs and provides hands-on demonstrations of the latest and greatest technology in-store.
- Sells side-by-side to find personalized solutions beyond the bare-bones device and service plan.
- Approaches service and sales needs with composure, integrity and compassion.
- Demonstrates how T-Mobile coverage stacks up in the customer’s neighborhood.
- Explains why T-Mobile plans and services will let customers live unlimited, feel the love, stay connected and go further.
- Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
- Seeks out information between customers, learning about innovations in wireless and technology.
- Partners with T-Mobile employees across channels to collectively own the customer experience and resolve issues.
- Successfully identifies and hands off small business leads.
- Supports team initiatives and creates an inclusive environment.
Requirements
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment preferred. Required
- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
- Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
- Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
- Effective at balancing customer needs and performance goals. (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Skills
- Customer service
- Sales
- Retail environment
- Digital tools
- Wireless technology
Location
- Remote
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Education Level
- High School Diploma/GED
Salary/Compensations
- $21.50/hour base pay
- $5.00/hour training pay
- $18,000/year annualized incentive target
- Guaranteed to earn $20/hour inclusive of base pay and incentives
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short-term disability
- Long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Commuter and transit programs
About the Company
- At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.
- All team members receive a competitive base salary and compensation package - this is Total Rewards.
- Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
- Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities!
- We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
Equal Opportunity
- T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
- Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
- Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.