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About the Role
The Learning and Development Coordinator provides administrative and logistical support for training programs serving over 3,000 New York Public Library staff. This role is ideal for someone pursuing a career in human resources, learning and development, or instructional design.
Responsibilities
- Administer the Bridge learning management system (LMS): assign and enroll courses, track completions, run reports, and maintain accurate learning records for compliance purposes.
- Coordinate the logistics of training sessions and onboarding programs, including scheduling, registration, participant communications, materials preparation, and room or virtual meeting setup.
- Coordinate and co-facilitate "Welcome Day" onboarding sessions and other workshops alongside members of the Human Resources team.
- Assist with content development by formatting, updating, and proofreading existing e-learning modules and training materials, applying instructional design methodology under the guidance of senior Learning and Development team members.
- Support project teams working on new learning initiatives by scheduling meetings, taking notes, collecting input from Subject Matter Experts (SMEs), and tracking action items and deadlines.
- Compile and summarize participant feedback and completion data, and prepare draft reports.
- Respond to routine staff inquiries about training and course access, and route incoming training requests to the appropriate member of the Learning and Development team.
- Maintain the team's training calendar, shared files, and program documentation.
- Perform other related duties as required.
Requirements
- Bachelor's degree, or an equivalent combination of education and experience.
- 2+ years of combined experience (internship, student employment, fellowship, or volunteer) in a role involving training, teaching, tutoring, instructional support, program or event coordination, or administrative support for a team.
- Experience creating instructional or informational materials for an audience.
- Exposure to a learning management system, e-learning authoring tool, or comparable platform.
- Ability to handle confidential employee information with discretion.
Skills
- Strong organizational skills and attention to detail.
- Strong written and verbal communication skills.
- Public Speaking & facilitation skills
- Proficiency in Microsoft Office and Google Workspace.
- Aptitude for learning new software quickly.
- Collaboration skills
- Working knowledge of generative AI tools and their application to content development.
Location
- 270 Madison Avenue
Work Type
- Full Time
- Hybrid work schedule
- Requires 3 days onsite per week; Tuesday & Thursday (required anchor days) + one other day (subject to change).
- May require travel between NYPL locations across the Bronx, Manhattan, and Staten Island to deliver training.
Experience Level
- 2+ years of combined experience
Education Level
- Bachelor's degree or equivalent combination of education and experience.
Salary/Compensations
- $58,000 - $65,000 / year
About the Company
- Core Values: Be Helpful to patrons and colleagues, Be Resourceful in solving problems, Be Curious in all aspects of your work, Be Welcoming and Inclusive.