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About the Role
The Employee Relations Coordinator supports the day-to-day administration of employee relations matters, including reasonable accommodation requests and workplace investigations. This role ensures consistent policy application, timely case resolution, and accurate documentation.
Responsibilities
- Conduct investigations into employee relations matters, including complaints involving policy violations, workplace conduct concerns, and interpersonal conflicts.
- Interview involved parties and witnesses, gather and review evidence, and document findings.
- Prepare clear, well-supported summaries of investigation findings and recommendations for HR leadership.
- Ensure investigations are conducted consistently, fairly, and in compliance with company policy.
- Coordinate the interactive process for reasonable accommodation requests, including confirming necessary documentation, consulting with managers, and identifying possible accommodations.
- Track accommodation requests from intake through resolution, ensuring timely follow-up and proper documentation.
- Manage an assigned caseload of employee relations matters, ensuring timely follow-through and accurate case documentation.
- Compile and organize litigation, grievance, and contested unemployment case files for dissemination to appropriate parties.
- Maintain case tracking logs to support consistency and reporting on employee relations activity.
- Collect and provide information and documentation necessary to support unemployment claims processing.
- Assist in determining and identifying witnesses necessary for unemployment hearings and coordinating their attendance.
- Verify accuracy of attendance point memos issued to employees.
- Review and address attendance-related disputes.
- Track and administer the attendance points system, ensuring accurate and timely recording of occurrences in accordance with policy.
- Perform other employee relations duties as assigned.
Requirements
- Bachelor’s degree required; Human Resources, Business Administration, or related field preferred.
- 1–3 years of experience in employee relations, HR case management, or a related HR function.
- Strong organizational skills and attention to detail, with the ability to manage multiple cases simultaneously.
- Strong written and verbal communication skills.
- Ability to maintain confidentiality and exercise discretion in handling sensitive information.
- Familiarity with the ADA reasonable accommodation process preferred.
- Experience in a unionized environment preferred.
Work Type
- Full-time
Experience Level
- 1-3 years
Education Level
- Bachelor's degree
Benefits
- Competitive health and dental plans, with coverage available for your spouse, domestic partner, and dependents
- Minimum of 3 weeks paid vacation, 12 paid holidays, plus additional paid sick and personal time
- 403(b) retirement plan with BRC matching contributions
- Tuition assistance and a variety of career development and training opportunities
- Flexible Spending Accounts (FSAs) for healthcare, transit, and childcare expenses
- Free resources for legal, financial, and personal support
About the Company
- At BRC, we help New Yorkers experiencing homelessness reclaim their lives with opportunities for health, self-sufficiency, and hope, while restoring dignity and respect.
- We invest in our employees through growth, learning, and meaningful work across Manhattan, Brooklyn, the Bronx, and Queens, offering a wide range of benefits and a supportive team environment.
- Join our passionate team, make a real difference every day, and be part of a community that’s building a more caring and compassionate city – apply today!