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About the Role
We are seeking a Senior Product Manager for our Home Improvement Loan product. This role is responsible for driving key initiatives that shape both merchant and customer experiences in an agile environment. You will lead and collaborate with various teams and partners to deliver impactful outcomes.
Responsibilities
- Spearhead product strategy and execution for Upgrade's Home Improvement business, owning critical components including conversion funnel optimization, underwriting, servicing, and both merchant- and customer-facing experiences.
- Lead end-to-end product initiatives from concept through delivery and post-launch optimization, continuously improving merchant retention and customer acquisition.
- Drive partner integrations and unlock new monetization opportunities through APIs with external fintech ecosystem partners.
- Partner closely with Engineering, Risk, and Compliance to shape the product roadmap and execution plans.
- Identify market opportunities, analyze the competitive landscape, and propose innovative solutions to strengthen lending products and grow market share.
- Translate customer insights, business goals, and market trends into prioritized product requirements, using data-driven decision making to maximize impact.
Requirements
- 5+ years of product management experience with demonstrated success in driving KPIs through thoughtful product development and user-centric design.
- Technical proficiency including experience with financial services APIs, integration architectures, data analytics platforms, A/B testing methodologies, and SQL.
- Proven track record of successful product delivery in consumer finance, lending platforms, or fintech environments; financial services product experience strongly preferred.
- Strong understanding of lending regulations, underwriting processes, and credit risk principles.
- Exceptional stakeholder management skills with ability to align diverse teams and navigate complex organizational dynamics.
Skills
- Product Management
- Agile Environment
- Sales Collaboration
- Design Collaboration
- Engineering Collaboration
- Marketing Collaboration
- Partner Collaboration
- Conversion Funnel Optimization
- Underwriting
- Servicing
- Merchant Experience
- Customer Experience
- Product Strategy
- Product Execution
- API Integrations
- Monetization
- Risk Management
- Compliance
- Market Analysis
- Competitive Analysis
- Product Roadmapping
- Data-Driven Decision Making
- Financial Services APIs
- Integration Architectures
- Data Analytics Platforms
- A/B Testing
- SQL
- Consumer Finance
- Lending Platforms
- Fintech
- Lending Regulations
- Underwriting Processes
- Credit Risk Principles
- Stakeholder Management
Location
- San Francisco, CA
Work Type
- Hybrid
Experience Level
- Senior
Education Level
- Bachelor's degree required
- MBA or technical degree a plus
Salary/Compensations
- USD $180,000-$200,000 annually plus equity and benefits
Benefits
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Competitive 401(k) and RRSP program
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
About the Company
- Upgrade helps customers move in the right direction with affordable and responsible financial products.
- Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit.
- We build products that put more money in customers' pockets and support their journey toward a better financial future.
- We’re backed by prominent technology investors and were most recently valued at $7.3B.
- We’re consistently recognized for our collaborative and inclusive culture, named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.