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About the Role
As a member of the Customer Care Team, the Customer Care Representative will be responsible for delivering a consistent, elevated customer service experience and related administrative support by answering incoming customer calls, placing customer service and supply orders, assisting with customer registration on our website and helping to ensure general efficient workflow of the team.
Responsibilities
- Field incoming calls from customers seeking to place service calls and supply orders or check on the status of orders.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Provide brief, professional, and consistent customer communications.
- Place customer service and supply orders appropriately in IMS / e-Automate system.
- Ensure data integrity when placing orders, including confirming customer information.
- Ensure the correct number of supplies are being shipped to customers.
- Identify customers’ needs, clarify information, research every issue, and provide solutions.
- Perform other duties as required.
Requirements
- HS Degree or above
- At least two years of related experience in a customer service focused position, such as a call center, helpdesk or telesales.
- Strong phone presence.
- Familiarity with CRM systems and practices (e-Automate and/or e-Views is a plus)
- Proficient with MS Office programs
- Ability to multi-task, set priorities and manage time effectively
- Industry experience is preferred but not required
- Must have good attendance, reliability, and punctuality
Skills
- Customer-service driven approach with pleasant phone demeanor
- Strong written and verbal communication skills, along with active listening
- Professional presentation; is approachable, enthusiastic and displays a high level of self-motivation
- Good time management skills to ensure assigned responsibilities are completed in an efficient manner; able to work independently
- Works well within a team
Location
- Brooklyn, NY
Work Type
- Full-time
- In-person
Experience Level
- At least two years of related experience
Education Level
- HS Degree or above
Salary/Compensations
- $21.00 - $25.00 Hourly
Benefits
- Dental insurance
- Health insurance
- Vision Insurance
- Life Insurance
- PTO
- 401(k)
About the Company
- A second-generation family-owned business for over 62 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today’s complex business issues.
- TGI offers unparalleled, innovative technology from a variety of industry-leading partners.
- Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.
Equal Opportunity
- We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.