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About the Role

You will own the end-to-end commercial relationship for around 250 SMB merchants using Zettle, in a retention and growth role. Through cross-sell and upsell across the Zettle/PayPal product suite, you'll help merchants unlock more value from the products they're already using.

Responsibilities

Collaborate internally to influence process quality and efficiency.
Determine appropriate actions and consider alternative solutions.
Acquire, manage, and expand relationships with small and medium-sized merchants.
Use analytical skills and judgment to recommend best solutions.
Influence through defined processes and procedures.
Be the single point of contact for your Zettle merchants, owning commercial outcomes end to end.
Use AI-powered tools and our technology to spot how merchants can retain, grow and use our products more fully.
Deliver monthly revenue targets and OKRs aligned to company objectives, and keep pipeline, forecast and portfolio health reporting sharp — sharing what works with fellow Account Managers.
Coordinate internally, including with Customer Success, and own a strategic account plan with fresh ideas for attracting new engaged users and growing your existing book.

Requirements

3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Demonstrated ownership of customer relationships and commercial outcomes.
Quantifiable examples of retaining and growing an existing book through cross-sell, upsell or wallet-share growth — not new-logo acquisition.
Comfortable using data and tools to rank opportunities, focus your time, and step in early on churn or decline risk across a portfolio.
A problem-solver who works beyond standard playbooks to reach commercially sound outcomes for existing merchants.
A strong internal operator who mobilises partners such as Customer Success, keeps account plans and forecasts sharp, and reliably closes out actions.

Skills

Cross-sell
Upsell
Data analysis
Customer relationship management
Account management
Sales forecasting
Risk management

Location

Remote

Work Type

Hybrid

Experience Level

3+ years relevant experience

Education Level

Bachelor's degree or equivalent combination of education and experience

Benefits

Comprehensive, choice-based programs to support physical, emotional, and financial wellbeing
Generous paid time off
Healthcare coverage for you and your family
Resources to create financial security
Support for mental health

About the Company

PayPal has been revolutionizing commerce globally for more than 25 years.
Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers.
We help merchants and consumers connect, transact, and complete payments, whether they are online or in person.
PayPal is more than a connection to third-party payment networks.
We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds.
We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.
Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other.
We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts.
We also help merchants connect with their customers, process exchanges and returns, and manage risk.
We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day.
We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.
Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Equal Opportunity

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.