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About the Role
Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction.
Responsibilities
- Meets dealership sales goals.
- Greets customer and determines make, type, and quality of vehicle desired.
- Explains features and demonstrates operation of vehicle in showroom or on demonstration drive.
- Suggests optional equipment for customer to purchase.
- Computes and quotes sales price, including tax, trade-in allowance, and discount.
- Completes paperwork accompanying vehicle sales, including preparing sales slip or sales contract.
- Arranges for delivery and registration of vehicle.
- Researches availability of models and optional equipment.
- Engages in business development.
- Addresses customer concerns.
- Maintains CSI at or above Company standards.
- Maintains an organized, clean and safe work area.
- Participates in required training.
- Records all hours worked accurately in company timekeeping system.
- Follows Safeguards rules and regulations.
- Demonstrates the Company’s Core Values.
- Complies with Company policies and procedures.
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Performs other duties as assigned.
Requirements
- Prior sales and/or customer service experience desired.
- Intermediate knowledge of Microsoft Office products.
- Intermediate ability to learn web applications for customer management.
- Ability to understand and follow instructions.
- Ability to communicate effectively with customers and company personnel.
- The position requires regular and predictable attendance.
- Scheduled shifts may include evening hours, weekends, and holidays.
- While performing the duties of this job, the employee is regularly required to talk or hear.
- The employee is frequently required to stand; walk; and sit.
- Duties are performed throughout the premises, both indoors and outdoors and on customer test drives.
- May be exposed to various work environments and required to perform a variety of tasks.
- Heavy standing work.
- Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments.
- Ability to read and comprehend instructions, correspondence, and memos.
- Ability to effectively present information in one-on-one and small group situations to customers and other employees.
- Ability to add, subtract, multiply and divide.
- Ability to apply common sense understanding to carry out instructions.
- Ability to deal with standardized situations.
Skills
- Microsoft Office
- Web applications for customer management
- Communication
- Customer service
Location
- Austin, Texas
Work Type
- Full-time
Experience Level
- Up to 3 years
Education Level
- High School Diploma
- GED
About the Company
- BMW of South Austin
Equal Opportunity
- Hendrick is an Equal Opportunity employer.
- Minorities, women, veterans, and individuals with disabilities are encouraged to apply.