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About the Role
The Sales Associate is responsible for delivering world-class customer service while driving sales through personalized product recommendations and effective upselling techniques. This role involves guiding customers through the process of understanding, selecting, and purchasing cannabis products that align with their needs and preferences. By combining deep product knowledge with a proactive sales approach, the Sales Associate helps create a positive shopping experience that maximizes both customer satisfaction and store performance.
Responsibilities
- Provide the highest level of service to customers by making their experience the top priority.
- Meet or exceed individual sales targets and conversion rate goals.
- Greet customers upon entry and perform initial check-in verification of required identification (ID).
- Assist new customers with questions on state required forms; updating customer information in system as needed.
- Ensure the waiting room is well maintained and the sales floor is properly stocked during downtime.
- Educate customers on cannabis properties and selection of proper genetics according to their desired effect, ailments, or requests.
- Fill online orders in a quick and efficient manner, keeping customer experience at the forefront.
- Handle customer complaints in a professional manner; escalating to management when needed.
- Maintain product, brand, and strain knowledge and keep up on current cannabis trends.
- Accurately use and maintain point of sale (POS) system.
- Comply with company cash handling policies and perform daily cash management responsibilities and compliance reporting.
- Assist with intake of product, inventory counts, and additional audits on a regular basis.
- Work closely with the management team to increase sales and foot traffic.
- Support daily compliance with dispensary policies, including state/local regulation compliance, security protocols, access protocols, inventory tracking, dress codes, and work schedules.
Requirements
- 1+ years’ customer service experience.
- High school diploma or GED.
- Experience with POS systems and cash handling practices.
- Commitment to reaching Key Performance Indicators on a regular basis.
- Effective multi-tasker with demonstrated ability to prioritize tasks.
- Ability to work independently with little or no direct supervision.
- Demonstrate strong oral and written communication skills; ability to correspond in a professional and businesslike manner.
- Knowledge of state and local regulations is preferred.
- Ability to pass a background check and is 21 years of age or older.
- Willingness to work nights, weekends, and some holidays.
- Must be able to obtain and maintain required state licenses based on work location.
- Ability to remain in a stationary position, move about the work area, and operate standard equipment.
- Ability to communicate effectively.
- May occasionally be required to bend, stoop, reach, crouch, or perform repetitive motions.
- May occasionally be required to lift, carry, push, or pull up to 50 pounds; frequent lifting and movement of up to 25 pounds may be required.
- Prolonged periods of standing, walking, or sitting may be required.
Skills
- Customer service
- Sales techniques
- Upselling
- Product knowledge
- POS systems
- Cash handling
- Multi-tasking
- Prioritization
- Independent work
- Oral communication
- Written communication
- State and local regulations knowledge
Location
- Ann Arbor, Michigan (headquarters)
- London, KY
Work Type
- Full-time
Experience Level
- 1+ years customer service experience
Education Level
- High school diploma or GED
Benefits
- Medical, Dental, & Vision Insurance for full-time staff
- Life Insurance
- Short-term & Long-term Disability Insurance
- 401k
- Company Paid Holidays
- Company Swag
- Employee Discount
About the Company
- C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan, operating the High Profile Cannabis Shop retail network alongside several product brands, including the award-winning Cloud Cover Cannabis, Galactic Cannabis, and Habitat Cannabis.
- Through its High Profile locations in Connecticut, Illinois, Michigan, Missouri, Massachusetts, Kentucky, and New Jersey, the company provides customers with access to high-quality cannabis products and exceptional retail experiences.
- Our mission is to share our love of cannabis with the world.