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About the Role
The Administrative Assistant provides essential front-office and program support for WIC operations. This role is responsible for managing communications, assisting participants with program services, maintaining documentation, and supporting staff and leadership to ensure efficient daily operations. The ideal candidate is highly organized, detail-oriented, and committed to delivering excellent customer service in a fast-paced environment.
Responsibilities
- Answer incoming phone calls, doorbell inquiries, emails, and retrieve/respond to voicemails in a timely and professional manner
- Send and receive faxes and emails from healthcare providers and participants
- Distribute daily appointment reminder notifications and oversee the Teletask auto-dialer system, including responding to participant inquiries and collecting required documentation
- Generate and review NYWIC mandatory reports to proactively schedule daily appointments and ensure compliance with NYSDOH appointment timeframe guidelines
- Collect all mandatory documentation for Nutrition Assistant, Competent Professional Authority, and Qualified Nutritionist staff to determine participant eligibility for the program
- Monitor and track Wanda referrals received via WIC email
- Develop and post site-closure signage for both locations, and configure clinic closure voicemail for each site
- Assist with preparation of staff meeting agendas and write meeting minutes
- Assist WIC Director and Program Manager with purchasing and inventory management
- Maintain and restock WIC flyers, brochures, and educational materials
- Maintain a clean, organized, and welcoming reception area
- Retrieve, sort, and distribute WIC mail and packages
- Track and document Voter Registration forms
- Assist with the Farmers Market Nutrition Program (FMNP) inventory and log maintenance, monitor and distribute FMNP voucher and folder allocations to each site, and distribute FMNP vouchers as needed
- Provide support to the Outreach Coordinator, including assisting with presentations, coordinating and scheduling site visits, and preparing outreach materials for distribution
Requirements
- High school diploma or equivalent
- Fluency in Spanish
- Strong communication and customer service skills
- Ability to manage multiple tasks and maintain attention to detail
- Knowledge of Microsoft Office (Teams, Word, Excel, PowerPoint)
- Previous experience working in a WIC program or similar healthcare setting
- Experience working with diverse populations and community-based services
Skills
- Communication skills
- Customer service skills
- Microsoft Office (Teams, Word, Excel, PowerPoint)
- Spanish fluency
Education Level
- High school diploma or equivalent