Visitor Experience Associate (Part-Time/As Needed)
COFAM- Corporation Of the Fine Arts Museums · CA, US
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About the Role
The Visitor Experience Team strives to provide a positive and welcoming experience for museum guests, connecting them with local and global art to deepen engagement with art and ideas. This role is crucial in preparing for busy exhibition seasons and ensuring memorable experiences for visitors.
Responsibilities
- Proactively provides friendly and courteous service to members and visitors
- Assists visitors in navigating museum spaces
- Tracks attendance in exhibition galleries
- Moves stanchions and other equipment, placing signage based on business needs
- Operates coat check, checking-in visitors' personal items
- Maintains neat and organized workspaces
- Controls crowds as needed
- Operates a digital point of sale system
- Promotes museum membership, audio tour, and special exhibition sales on-site
- Informs, sells, and processes memberships
- Performs other duties as assigned
Requirements
- Must have at least two years of customer service experience
- Must be available to work holidays, and some evenings
- Requires a minimum of 3 days of availability per week with at least one of those days being a Saturday or Sunday
- Candidates may not request extended time off during the first 90 days of employment
- Must be available to work throughout the November 2026 through January 2027 time period
Skills
- Demonstrated punctuality and dependability
- Commitment and ability to work varying schedules
- Excellent interpersonal manner and ability to communicate information clearly and concisely
- Demonstrated confidence and enjoyment in interacting and working with the public
- Dedicated interest in art, art history, the museum field, and a passion for sharing art with patrons
- Ability to communicate problems and conduct constructive problem resolution
- Ability to work quickly and efficiently during busy times
- Ability to handle cash and operate a digital point of sale system
- Ability to maintain confidentiality of patron credit information, a professional demeanor, accuracy, and attention to detail
- Ability to work independently and make decisions in the moment with indirect supervision
- Strong follow-through, problem-solving, and administrative skills
Location
- San Francisco
Work Type
- Full-time
- Part-time
Experience Level
- 2 years of customer service experience
Education Level
- High School Diploma/G.E.D.
Salary/Compensations
- $23.50 per hour
Benefits
- NO benefits associated with this position
About the Company
- Comprising the de Young Museum in Golden Gate Park and the Legion of Honor in Lincoln Park, we are the largest public arts institution in the City of San Francisco and one of the largest art museums in the United States.
- The de Young showcases American art from the 17th through the 21st centuries, international contemporary art, textiles and costumes, and art from the Americas, the Pacific, and Africa.
- The Legion of Honor displays a collection of over 4,000 years of ancient and European art including Auguste Rodin's The Thinker and houses the Achenbach Foundation for Graphic Arts in a Beaux-Arts style building overlooking Lincoln Park and the Golden Gate Bridge.
- COFAM is the Corporation of Fine Arts Museums and is the privately funded non-profit corporation which supports the Fine Arts Museums of San Francisco, a department of the City and County of San Francisco.
Equal Opportunity
- COFAM is proud to be an equal opportunity employer and is committed to a policy of nondiscrimination in all phases of employment in accordance with all federal, state, and local laws.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.