Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Support Engineer role.
Rezi rewrites your resume against Palantir Technologies's job description. Free.
Tailor your resume to this Support Engineer role.
Rezi rewrites your resume against Palantir Technologies's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Support Engineer posting at Palantir Technologies — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Support Engineer posting at Palantir Technologies — free, in seconds.
About the Role
As an IT Support Engineer, you will take pride in our internal ecosystem, from individual workstations to conference rooms to the systems employees rely on every day. You're the person people turn to when something isn't working, whether they're at their desk, travelling, or preparing for an important meeting. You're thorough when it comes to troubleshooting, proactive by nature, and constantly looking for ways to eliminate friction, automate the mundane, and elevate the bar for TechOps.
Responsibilities
- Deliver white-glove IT support to executives and VIP users, developing a deep familiarity with their workflows and technology preferences.
- Proactively reach out during critical patching windows, major rollouts, and high-visibility events to ensure zero disruption.
- Support executive travel and on-site needs, including internal conferences and off-site engagements.
- Have an intimate understanding of all office hardware. If something is broken, aging, or suboptimal, you are the one who notices and acts.
- Proactively replace ageing hardware and maintain core VTC (Video Teleconferencing) equipment; identify issues early and never kick the can down the road.
- Manage the printer fleet end-to-end, including setup, maintenance, and troubleshooting.
- Maintain FOB office environments to ensure they are always in excellent working order.
- Initiate tracking of potential business blocking issues and partner with engineering teams to drive to full resolution.
- Go beyond the quick fix — conduct thorough root cause analysis and implement solutions that prevent recurrence.
- Apply a proactive troubleshooting mindset to identify systemic issues before they affect users at scale.
- Install, configure, and maintain Windows and Mac workstations across the organisation.
- Implementation of process automations that reduce friction and increase team efficiency.
- Administer and maintain O365 Groups, distribution lists, calendar permissions, and Auto-Reply configurations.
- Troubleshoot and resolve networking and connectivity issues with a solutions-first approach.
- Serve as a key stakeholder in the evaluation of new vendors, tools, and products. Looped in early to validate, test, and become a certified SME before any company-wide rollout.
- Maintain up-to-date knowledge of emerging technologies relevant to the enterprise environment.
- Create clear, empowering how-to guides that help employees solve common issues independently.
- Build and maintain strong working relationships with key business stakeholders across departments.
- Mentor and support IT Support Specialists, providing guidance, knowledge-sharing, and a steady hand when things get complex.
Requirements
- 4+ years of experience in desktop or help desk support in a fast-paced environment.
- Willingness to participate in an on-call rotation and ability to travel up to 30% of the time.
- Deep knowledge of Windows and macOS operating environments and common networking fundamentals.
- Hands-on industry experience with LLMs and AI agents, with a deep passion for applying cutting-edge AI technologies to transform IT Support workflows and drive operational excellence.
- Hands-on experience with Active Directory, Exchange, and O365 administration, including Groups, distribution lists, and licensing.
Skills
- AV systems
- Video Conferencing infrastructure
- Executive-level support protocols
- Ownership-driven mindset
- Strong communication skills
- Ability to build trust
- Mentoring junior team members
- Automation concepts
- Troubleshooting
- Root cause resolution
- Professionalism
- Adaptability
- Ability to thrive under pressure
- Windows
- macOS
- Networking fundamentals
- LLMs
- AI agents
- Active Directory
- Exchange
- O365 administration
Location
- Onsite
Work Type
- Onsite
- Hybrid
- Remote
Experience Level
- 4+ years of experience
About the Company
- Palantir builds the world’s leading software for data-driven decisions and operations.
- By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more.
Equal Opportunity
- Palantir values excellence regardless of background.
- We are committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability.
- If you need an accommodation for the application or hiring process, please reach out and let us know how we can help.