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About the Role

Overwatch seeks a Customer Program Manager responsible for the successful execution and growth of defense industry contracts. This role will be an advocate for customer satisfaction and success throughout product development, deployment, implementation, and sustainment, focusing on growing and supporting Overwatch's presence in the tactical market.

Responsibilities

Coordinate with internal product realization team to oversee customer specific solutions, release schedules, program milestones and contractual deliverables.
Support, lead, and delegate tasks for successful program execution to ensure timely delivery of products and services to customers as committed.
Provide technical understanding to support use-case development, integration, and troubleshooting of risks and issues.
Continually grow and maintain an understanding of the customers’ needs, the product development as it evolves over time, and customer operations to ensure customer satisfaction.
Obtain feedback on customer solutions and serve as the voice of the customer, bringing key customer needs, expectations, and feedback into the product development team.
Develop follow-on business proposals to provide value and meet company financial objectives.
Make customers and their needs a primary focus and work diligently to ensure customer satisfaction and success.
Develop and sustain productive customer relationships.
Identify and capture opportunities for follow-on sales based on future customer needs.

Requirements

Experience maintaining customer relationships across technology upgrade cycles
Experience managing delivery of both commercialized and customized product, software, and service offerings
Experience managing Software as a Service programs is a plus
Experience with intelligence systems operating on or in conjunction with piloted or unmanned aircraft
Experience with US Government acquisition and procurement processes
Experience with Export Compliance requirements and activities
Experience proposing and managing US DoD contracts
3+ years of experience managing customer facing programs
PMP certification or bachelor’s degree in management and leadership or related technical field, or relevant military experience is a plus
Eligible to maintain a US Secret Security Clearance
Technical understanding of Aerial Imaging and remote sensing and understanding of imaging fundamentals, image data analytics, and AI/ML is a plus
Expert communication skills and influence
Strong organizational skills and exceptional data management
Knowledge of schedule and risk development and management principles
Ability to track and manage multiple customer programs from inception to implementation
Ability to balance company goals and priorities with program/customer priorities to ensure customer, program, and company success
Thrives in a dynamic, fast-paced small startup business environment
Highly motivated self-starter able to work independently and with a team
Enjoys hands-on work and learning new skills
Eager to learn and solve real-world problems and accept new challenges
Takes pride in winning business and maintaining satisfied customers
All applicants must be authorized to work on a permanent basis in the United States.

Skills

Customer Program Management
Defense Industry Contracts
Customer Satisfaction
Product Development
Deployment
Implementation
Sustainment
Sales
Tactical Market
Aviation
ISR (Intelligence, Surveillance, and Reconnaissance)
CAS (Close Air Support)
Law Enforcement
Border Security
Product Strategy
Program Execution
Technical Performance
Profit and Loss Responsibility
Customer Relationship Management
Communication Skills
Organizational Skills
Data Management
Schedule Management
Risk Management

Location

Nashville, TN

Work Type

Hybrid Working Environment
Full-time

Experience Level

3+ years of experience managing customer facing programs

Education Level

Bachelor’s degree in management and leadership or related technical field
PMP certification
Relevant military experience

Benefits

Growth Opportunities
Impact Opportunity
Team Collaboration
Late Start Wednesday
Generous PTO
10 company holidays
Equity/Stock Options
Medical/Dental premiums 100% covered by Overwatch Imaging for employees and their families
Available pre-tax health savings account
401K with Employer matching contributions up to 4% of pay

About the Company

Overwatch Imaging is an imagery intelligence technology company working to bring sensor autonomy to time-critical airborne search, detection, tracking and monitoring missions.
Our Automated Sensor Operator (ASO) software, native to our own line of purpose-built Smart Sensors and as an upgrade for airborne video gimbal platforms, brings Superhuman Vision and Workload Reduction to users of real-time imagery intelligence systems.
We fundamentally believe that modern edge processing and AI-enabled autonomy can perform an important set of time-critical imagery intelligence missions better, faster and more safely than humans can alone.
Founded in 2016 in Hood River, Oregon, we support private sector companies as well as federal, state and local agencies around the world with missions ranging from wildfire mapping and disaster response to law enforcement, border security, maritime domain awareness and tactical intelligence.

Equal Opportunity

Overwatch Imaging is an equal opportunity workplace and makes employment decisions based on merit and business needs, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, Veteran status, or any other protected personal characteristic.