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About the Role
As a Technical Support Engineer, you will provide high-quality support to customers and prospects, troubleshoot technical issues, and assist with integrating Merge into customer products. You will collaborate with engineering and platform teams to debug issues, resolve bugs, and prioritize customer requests. Your work will have high value and direct impact with increased internal and external visibility.
Responsibilities
- Provide technical support to customers via online chat, email and Slack
- Troubleshoot technical issues and provide solutions to customers in a timely manner
- Assist with the integration of Merge into our customers' product
- Collaborate with other teams, including engineering and platform, to identify and resolve customer issues
- Create and maintain help center guides and documentation
- Create the foundation for a successful and rapidly growing support engineering team!
Requirements
- 2+ years in support engineering, solutions engineering, sales engineering, or software engineering
- Strong verbal and written communication skills
- Strong problem-solving skills
- Strong work ethic, goal-oriented, and great attention to detail
- Prior startup experience is a plus
Skills
- APIs
Experience Level
- 2+ years
Salary/Compensations
- 51,610 euro - 72,402 euro
Benefits
- 25 days PTO + 10 public holidays
- 100% covered health, vision, and dental insurance
- $200 one-time home office stipend
- Free dinner when working past 7p
About the Company
- Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies.
- Our platform offers three core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools, and Merge Gateway, the control plane for running AI in production.
- Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance.
- Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product.