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Tailor your resume to this Service Writer role.
Rezi rewrites your resume against Riverhead Building Supply Corp.'s job description. Free.
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Don't guess if your resume is good enough.
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About the Role
Service Writer - Responsible for reviewing, ordering, scheduling, writing, and communicating service requests from start to finish.
Responsibilities
- Maintain updated records of service/warranty practices for vendors
- Qualification and processing of all warranty claims
- Monitor vendor response to warranty claims and ensure necessary action is taken
- Ensure proper company procedures are followed for all warranty claims
- Maintain inventory on service related products
- Notify company personnel of any changes in warranty/service procedures
- Ensure proper compensation is paid from vendors for warranty work performed
- Interpret inspections to determine parts and services required
- Manage communication between customers and technicians, sales professionals, and installers
- Effectively use software to keep detailed notes
- Generate pricing quotes for repairs including time, cost, and labor estimates
- Present quotes to customers in a professional manner
- Follow up with customers to ensure satisfaction
- Other related duties as assigned
Requirements
- High school diploma or general education degree (GED)
- One to three months related experience and/or training
- Equivalent combination of education and experience
- Proficient in software such as CRM and MS Office
Skills
- Customer service
- Warranty claim processing
- Inventory management
- Communication
- Software proficiency (CRM, MS Office)
- Quoting and estimation
- Customer follow-up
Location
- Long Island
- Connecticut
- Rhode Island
- Massachusetts
Work Type
- Full-time
Experience Level
- 1-3 months related experience
Education Level
- High school diploma or GED
Salary/Compensations
- $22.00 - $25.00 per hour
Benefits
- 401K
- Medical
- Dental
- Prescription coverage
- Long-term disability
- Life insurance
- Ancillary benefits
- Flexible spending account
- Employee discounts
About the Company
- Large Corporate Industry Leader in Building Supplies Employing over 800 Friendly People on Long Island, Connecticut, Rhode Island and Massachusetts.
- We are committed to a culture that reflects our values: Championing Customer Needs, Acting with Honesty and Integrity, Following Policies and Procedures, Working Safely, and Teamwork.
- Riverhead Building Supply is an Equal Opportunity Employer that respects the worth and dignity of all employees.
Equal Opportunity
- EOE, including but not limited to disability and veteran status.