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About the Role
Envoy Air is seeking individuals to join their team committed to providing outstanding service. This role involves coordinating day-to-day station operations, ensuring safety, and maintaining on-time dependability.
Responsibilities
- Coordinate day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
- Ensure adequate operational coverage; responsible for scheduling and manpower utilization.
- Maintain a safe, dependable and consistent operation.
- Conduct Agent observations.
- Schedule and administer local training including new hire training.
- Investigate and resolve operational issues as well as customer service issues.
- Adhere to company uniform policy.
- Participate on operational conference calls, station audits and prepare various reports.
- Maintain records such as time and attendance, personnel files and performance.
- Perform Station Agent work, as required, including combined duties within ramp service and customer service operations.
- Create a positive start to a passenger’s trip by greeting passengers and providing a seamless check-in and ticketing experience.
- Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees.
- Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings.
- Guide and direct incoming and outgoing aircraft on the taxiway to ensure safe and on-time gate entry/exit.
- Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials.
- Drive ground equipment such as tugs, belt loaders, and bag carts.
- Collaborate with the internal team to ensure a safe and on-time departure.
- May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track baggage location.
Requirements
- Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines.
- Supervisors must be self-motivated and safety conscious.
- Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment.
- Demonstrate qualities of leadership, initiative, and judgment.
- Minimum Age: 18
- High school diploma or GED equivalent.
- Possess a valid, unexpired and unsuspended state driver’s license.
- Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
- Ability to work rotating shifts including nights, holidays, weekends, days off, and report to work on a regular and timely basis.
- Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity.
- Must be able to perform all duties in various weather conditions and time constraints.
- Ability to read, write, fluently speak and understand the English language.
- Possess the legal right to work in the United States.
- Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible.
- Must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
- Must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable.
- In locations handling US mail, must be able to pass a US Postal Service background check.
- This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate’s history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position.
Skills
- Customer service experience
- Airline experience
- Working knowledge of an airline’s ticketing system
- Working knowledge of ramp operations
Location
- Various locations
Work Type
- Full-time
Experience Level
- Minimum of one year of customer service experience
- Previous airline experience may be desired
Education Level
- High school diploma or GED equivalent
Salary/Compensations
- $64,350 - $65,338
Benefits
- Amazing employee flight privileges within the American Airlines global network
- Training and development programs
- Comprehensive health and life benefits (subject to location)
About the Company
- Envoy Air is a stable, secure, and fast-growing airline providing regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
- Founded in 1998, Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, and a large ground handling operation in Los Angeles.
Equal Opportunity
- Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.