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About the Role

Envoy Air is seeking individuals to join their team and provide outstanding customer service. This role offers opportunities for career development within a stable and growing airline.

Responsibilities

Provide efficient, friendly service to all customers.
Promote and sell air travel with American Eagle, American Airlines, and contracted carriers.
Complete passenger arrangements including itineraries, fare computation, refunds, ticket issuance, baggage checks, and excess baggage charges.
Escort passengers from the terminal to and from the aircraft, ensuring safety.
Manage passenger reservations, stand-bys, luggage, cabin availability, and in-flight supplies.
Determine flight close-out times and prepare and check flight forms for accuracy.
Conduct agent observations and associate activities.
Administer local training programs, manage scheduling, manpower utilization, and maintain a safe operation.
Maintain supplies and inventory control logs.
Prepare customer correspondence, investigate discrepancies, and compile statistical data for reports.
Assist management with administrative duties and act as a company representative when assigned.
Work environment may involve engine fumes, vehicle emissions, dust, and engine noise.
Perform tasks requiring standing, finger dexterity, typing, climbing, and descending stairs multiple times daily.
Lift and carry baggage and items weighing up to 75 lbs.
Operate a mobile mechanical jet-bridge to meet arriving aircraft.
Utilize depth perception and peripheral vision for jet-bridge operation and safety awareness.
Open and close aircraft cabin doors independently.

Requirements

Minimum age: 18.
High school diploma, GED, or international equivalent.
Possess a valid, unexpired, and unsuspended state driver's license.
Willing and able to work a variety of rotating shifts including days, nights, overnights, holidays, weekends, and rotating days off.
Flexible to work additional hours with short notice when operationally necessary.
Able to carry, bend, lift, and turn with bags and other items weighing up to 75 lbs.
Customer-focused, detail-oriented, and interested in the airline industry.
Comfortable working with computers and able to learn new programs.
Able to read, write, fluently speak, and understand English.
Possess the legal right to work in the United States.
Demonstrated ability to communicate verbally and in writing.
Strong organizational, interpersonal, negotiation, and leadership skills preferred.
Above average attendance preferred.
Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred.
One year of customer service experience preferred.
Prior training and/or curriculum development experience preferred.
Experience using Word and Excel preferred.

Work Type

Full-time

Education Level

High school diploma or GED

Salary/Compensations

$21.25 / hr + $1.75 / hr lead premium

Benefits

Amazing employee flight privileges within the American Airlines global network
Training and development programs
Comprehensive health and life benefits (subject to location)

About the Company

Envoy Air is a stable, secure, and fast-growing airline.
Envoy Air is committed to providing outstanding service.

Equal Opportunity

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled