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About the Role
The Product Owner, Retail Systems owns the Shopify POS product within the agile Retail Pod, setting priorities, translating needs into a backlog, leading testing and rollout, and acting as a liaison between store teams and technology partners to enhance customer experience, maximize efficiency, and drive profitability.
Responsibilities
- Own and maintain the product backlog for Shopify POS across the retail fleet.
- Act as the decision-maker on Shopify POS backlog priority, writing user stories and acceptance criteria.
- Participate as the Product Owner in the Retail Pod's agile ceremonies.
- Serve as the subject matter expert for Shopify POS and the connected retail stack.
- Lead release management for Shopify POS, assessing platform releases and planning adoption of new versions.
- Own UAT for POS releases and enhancements, defining test scripts and coordinating testers.
- Own the escalation path for POS incidents, partnering with IT support to resolve them.
- Define and monitor product health measures such as transaction speed, checkout error rates, uptime, and feature adoption.
- Work closely with other business lines, pods, and stakeholders to negotiate priorities and integrate technology solutions.
- Maintain all standard operating procedures and training materials for Shopify POS and other retail systems.
- Support technology projects as they relate to Retail as needed.
Requirements
- Minimum 3 years of hands-on experience as a Product Owner (or equivalent) on Shopify POS, including direct ownership of a POS backlog, Shopify release adoption, and app/integration ecosystem decisions.
- Minimum 5 years of experience in the apparel or retail industry.
- Demonstrated experience in Agile methodologies as a Product Owner within a scrum/pod delivery model.
- Proven track record of delivering technology-driven solutions that improve store operations, customer experience, and sales outcomes.
- Proven ability to analyze, evaluate, and make recommendations on strategic questions.
- Strong understanding of retail store operations and the connected retail stack (POS, payments, inventory, omni-channel fulfillment) in a luxury or premium retail context.
- Can understand 'the big picture' and exercise good business judgment.
- Strong organizational, planning, and priority-setting skills; attention to detail.
- Ability to manage multiple initiatives concurrently and multitask effectively.
- Ability to work in a fast-paced environment with multiple, changing priorities and tight deadlines.
- Able to partner with other functions and business leaders on complex problems and business issues.
- Able to influence and inspire others to action without direct authority.
- Strong understanding of the retail and apparel industry; stays up to date on industry events and holds a perspective on major issues.
- Willingness to continuously learn and stay current with Shopify and retail technology.
Skills
- Shopify POS
- Agile methodologies
- Backlog management
- Story writing
- Acceptance criteria
- Sprint execution
- Retail operations
- Connected retail stack (POS, payments, inventory, omni-channel fulfillment)
- Organizational skills
- Planning skills
- Priority-setting skills
- Attention to detail
- Multitasking
- Collaboration
- Influence
Location
- Toronto, Ontario, Canada
Work Type
- Full-time
Experience Level
- Minimum 3 years of hands-on experience as a Product Owner on Shopify POS
- Minimum 5 years of experience in the apparel or retail industry
Education Level
- Shopify certification (e.g., Shopify Foundations / Shopify Plus) — preferred
- Agile or Scrum certification (CSPO, PSPO or equivalent) — preferred
- Relevant certifications in Retail Operations or Project Management — an asset
Salary/Compensations
- $86,000.00 - $121,000.00 / year
Benefits
- Company built on Canadian roots and heritage
- Comprehensive and competitive Total Rewards Program
- Opportunities for career growth through numerous internal and external programs
- Goose Rewards & ICON Rewards
- CG Gives: Donation matching and paid volunteer time
- Access to tools and resources to support physical and mental health
- Inspiring leaders and colleagues
About the Company
- Canada Goose is an iconic lifestyle brand with an inspirational and authentic story, focused on inspiring and enabling people to thrive in the world outside.
- The company is driven by a purpose to embolden explorers and preserve the planet.
- Canada Goose believes in living bravely and coming together to support game-changing people.
- Opportunities are abundant for trying new things, learning, and doing meaningful work.
Equal Opportunity
- Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
- Interview accommodation is available upon request.