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About the Role

This hybrid role blends deep claims expertise in liability and/or workers’ compensation with strong project management, client-facing consulting, and data-driven program oversight capabilities. This position focuses on managing consulting engagements and workstreams that require both subject matter expertise and disciplined execution — including claim review strategy, client reporting, data management, stakeholder coordination, and delivery of actionable recommendations that improve claim outcomes and program performance.

Responsibilities

Evaluate liability and/or workers’ compensation claims and claim programs to identify trends, exposure drivers, operational challenges, and opportunities for improved outcomes.
Lead project management activities across consulting engagements, including workplan development, milestone tracking, issue management, and coordination of internal and external stakeholders.
Manage client-facing reporting processes, including review of claim data, validation of reporting accuracy, development of executive-ready materials, and communication of key findings and recommendations.
Translate claims activity and operational data into concise, compelling reporting that tells a story, highlights risks and opportunities, and supports decision-making.
Facilitate kickoff meetings, stewardship discussions, strategy sessions, and follow-up communications with clients, TPAs, carriers, and internal Marsh teams.
Monitor project financials, delivery timelines, and engagement progress; proactively identify risks, quantify impacts, and recommend solutions before issues escalate.
Oversee data management activities related to claims inventory, closure tracking, action plans, and performance metrics to ensure information is accurate, timely, and usable.
Support claim strategy discussions with adjusters, TPAs, carriers, defense counsel, and client stakeholders to advance resolution plans and improve claim outcomes.
Coordinate consultant workstreams, align assignments to team strengths, monitor output quality, and help maintain accountability to engagement goals.
Develop client-ready deliverables including presentations, summaries, dashboards, action plans, and recommendations that reflect Marsh’s standards for quality and professionalism.
Contribute to practice growth by identifying opportunities for engagement expansion, process improvement, and broader consulting support.
Maintain working knowledge of claims trends, jurisdictional considerations, best practices, and market developments relevant to liability and workers’ compensation consulting.

Requirements

Manage project delivery with a strong sense of ownership, accountability, and urgency — focusing not just on completing tasks, but on achieving successful client outcomes.
Build credibility with clients by communicating clearly, anticipating needs, and serving as a trusted resource on claims, reporting, and engagement progress.
Analyze claim and program data accurately and efficiently, ensuring reporting is reliable, actionable, and aligned to client priorities.
Lead client reporting and stewardship preparation, including identifying the story behind the data, anticipating questions, and preparing thoughtful, evidence-based responses.
Monitor project budgets, timelines, and performance metrics and proactively surface risks, variances, and recommended solutions.
Coordinate and support claim review and closure management efforts by helping prioritize work, track progress, and ensure action plans move forward.
Drive organization and follow-through across multiple stakeholders, balancing client expectations, internal priorities, and project deadlines.
Escalate issues appropriately, with clear recommendations and supporting rationale, so leadership is informed early and client relationships are protected.
Produce polished, accurate, client-ready deliverables that reflect Marsh’s brand, expertise, and consultative approach.
Support a collaborative team environment by sharing knowledge, helping solve problems, and contributing to continuous improvement in project delivery and consulting practices.

Skills

Liability claims
Workers' compensation claims
Project management
Client-facing consulting
Data-driven program oversight
Claims data analysis
Reporting
Stakeholder coordination
Microsoft Office (Excel, PowerPoint, Word)
Claims lifecycle management
Claim resolution strategies
RMIS platforms
Analytical skills
Problem-solving skills

Location

Any Marsh US Office

Work Type

Hybrid (3 days/week in office)

Experience Level

Senior
Minimum of 5 years of relevant experience in liability and/or workers’ compensation claims, claims consulting, TPA/carrier operations, or related risk management functions.
Demonstrated experience managing client-facing projects, workstreams, or service delivery responsibilities in a professional services, claims, or consulting environment

Education Level

BA/BS degree in a relevant field or equivalent insurance, claims, or consulting experience.

Salary/Compensations

$112,600 to $239,800

Benefits

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Retirement contributions and match after one year
Flexible work arrangements
Learning & development support
Tuition reimbursement
Employee stock purchase participation

About the Company

Marsh is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
With annual revenue of over $95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.

Equal Opportunity

Marsh is committed to embracing a diverse, inclusive and flexible work environment.
We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.
If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.