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About the Role
This Technician role supports network operations by applying technical knowledge to maintain and improve network performance and reliability. It involves providing technical assistance, managing smaller projects, and contributing to operational process improvements. The work directly impacts network stability and service quality for organizational and customer needs.
Responsibilities
- Provide technical support to resolve network performance issues and contribute to outage resolution efforts
- Manage smaller projects or project segments, delivering accurate status and progress updates as required
- Identify and recommend process improvements related to maintenance and repair activities to senior staff and management
- Assist in developing job aids, scopes of work, and procedural documentation in collaboration with senior technicians
- Complete required training to maintain current knowledge of systems, products, and organizational standards
- Responsible for other duties/projects as assigned by business management as needed
Requirements
- Bachelor's Degree OR combination of education and experience deemed equivalent
- Acceptable areas of study include Vocational/Technical Training or related field
- 2-4 years Working experience in Field Operations and maintenance
- 2-4 years Wireless telecommunications or other related experience
- At least 18 years of age
- Legally authorized to work in the United States
Skills
- 5G New Radio (NR)
- Base Station
- Continuous Development
- Disaster Recovery Planning
- Network Troubleshooting
- Project Management
- Radio Access Networks (RAN)
- Technical Support
- Wireless Backhaul
Location
- San Francisco
Work Type
- Onsite
- Full-time
Experience Level
- 2-4 years
Education Level
- Bachelor's Degree
- Vocational/Technical Training
Salary/Compensations
- $62,142 - $112,089
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short-term disability
- Long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Commuter and transit programs
About the Company
- At T-Mobile, we invest in YOU!
- Our Total Rewards Package ensures that employees get the same big love we give our customers.
- The Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities!
- We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
Equal Opportunity
- T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
- Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.