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About the Role
The Litigation Claims Adjuster will join a dedicated team focusing on auto and general liability claims, including New York Labor Law, construction defect, premises, and/or third-party property damage claims. This position involves extensive interaction with internal colleagues, policyholders, agents, attorneys, and various claim-related service providers.
Responsibilities
- Cultivate relationships with claims and other internal staff, policyholders, attorneys, agents, and service providers to achieve optimal outcomes.
- Provide high-level customer service while managing complex, high-exposure litigated claims with intricate liability and damage issues.
- Evaluate coverage by interpreting policy language and claim facts, and prepare timely coverage position letters.
- Conduct and direct timely, quality claim investigations, evaluations, and equitable settlements.
- Ensure timely and accurate reserves consistent with established philosophy and practices.
- Negotiate fair and equitable settlements directly with attorneys.
- Identify risk transfer opportunities through trade contracts and/or applicable law.
Requirements
- A 4-year degree or equivalent work-related experience.
- 5+ years of experience handling commercial lines claims.
- Experience with New York Labor Law, construction defect, and/or third-party property damage claims is a plus.
- Candidates with a JD and insurance defense experience are encouraged to apply.
- Ability to oversee and manage defense counsel, select and retain appropriate experts, and develop resolution strategies.
- Professional designations or progress towards industry-specific designations are a plus.
- Exceptional organization, negotiation, verbal, and written communication skills are required.
Skills
- Organization
- Negotiation
- Verbal communication
- Written communication
Location
- Melville, New York
Work Type
- Hybrid
Experience Level
- 5+ years
Education Level
- 4-year degree or equivalent work experience
Salary/Compensations
- $90,000 - $130,000
Benefits
- Welcoming and positive work environment
- Colleague Appreciation events
- Flexible work arrangements
- Flex scheduling
- Summer hours
- Hybrid work schedule
- Competitive pay scale
- Company bonus program
- Generous paid time off package
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- Short Term Disability
- 401(k) employer match (100% up to 6%, immediately 100% vested)
- Tuition Reimbursement
About the Company
- Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast.
- Rated A- (Excellent) with a stable outlook by A.M. Best.
- Consistently recognized as a top employer and high-performing organization.
- Recent honors include: Best Places to Work in Western New York (2023–2026), Fast Track Company (2019–2025), Top Private Company (2019–2025), Ward’s 50® top-performing property-casualty insurer (2021–2024), Ivans Spark Award for Innovation (2024–2025), and ranked on Newsweek and Statista’s America’s Most Reliable Companies list (2025).
Equal Opportunity
- Merchants Insurance Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
- Merchants Insurance Group supports a safe workplace through pre-employment background screenings.