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About the Role
Improve patient health through an innovative, patient-focused culture dedicated to making a difference in the communities served.
Responsibilities
- Provide registration support to facilitate patient flow and non-clinical administrative support for center activities under the supervision of the Clinical Care Coordinator (C3).
- Register direct admission and hospital transfer patients for bed placement and active patient account creation.
- Monitor Intake Logistics for Registration requests and activities.
- Serve as a registration expert, troubleshooting and correcting registration oversights.
- Verify patient insurance eligibility for direct admits and facility transfers, obtaining authorization if necessary.
- Assist C3s with referrals, and fax/photocopy medical record information for post-acute patient placement.
- Update/correct insurance information and notify appropriate departments for accurate financial data.
- Provide administrative support to facility C3s.
- Manage registration for discharge-readmit and interrupted stay cases.
- Update bedded patient status (e.g., Observation to Inpatient).
- Support Hub C3 as needed, including bed placement and registration.
- Use data collection tools to reflect activities.
- Update bed requests in Care Logistics software.
- Collect patient insurance authorization for medications and discharge needs.
- Notify payers of patient admission and level of care.
- Assist in submitting medical information to payers and community care providers.
- Receive referrals from Unit C3 for discharge planning assistance.
- Follow up with post-acute care facilities on bed holds.
- Actively communicate with the multidisciplinary healthcare team.
- Communicate potential admissions to facilitate system-wide planning.
- Contact referral destinations to notify of early alert and final alert.
- Perform other duties as assigned.
Requirements
- High School Diploma or GED preferred.
- 2 years of experience in regulatory programs, administrative/secretarial in a professional setting, or patient scheduling/registration required.
- Associate degree or higher will waive the experience requirement.
- Constant typing/clerical/dexterity, seeing/monitor/Computer use.
- Occasional balancing, climbing, crouching, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, repetitive motion, standing, stooping, tactical sense, talking, visual acuity (color, depth, perception), walking, fit testing, bodily fluids/bloodborne exposure, burns.
- Occasional travel may be required.
Skills
- Accuracy
- Attention to detail
- Computer skills
- Maintain confidentiality
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2 years experience
Education Level
- High School Diploma or GED
- Associate degree
Salary/Compensations
- USD $17.32/Hr.
- USD $25.98/Hr.
Benefits
- Paid time off, including company holidays, vacation, and sick time
- Medical, dental and vision insurance
- Life insurance and disability protection
- Retirement benefits including an employer match
About the Company
- Bassett Healthcare Network is committed to improving patient health and quality of life.
- We offer benefit programs designed with employee needs and values in mind.
- Many benefits are paid fully or in large part by Bassett.
Equal Opportunity
- Bassett Healthcare Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.