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About the Role
The IT Support Representative will provide support for data networks, associated hardware, and telecommunications systems at Exhibition Place, reporting to the IT Manager.
Responsibilities
- Install pre-terminated Ethernet network cabling for events and clients.
- Assist with IT show operations and general computer networking infrastructure.
- Provide support to computer users for various systems, including Windows, Apple iOS, and other types of wireless network clients.
- Assist end-users with connectivity and diagnosing issues on client-side devices.
- Provide support to third-party events and clients related to the planning, installation, and troubleshooting for internet, network, and telecommunication devices.
- Install, test, and network cabling for shows and events.
- Perform other duties as assigned.
Requirements
- Knowledge of TCP/IP networking protocols, telecom, and Ethernet.
- Some understanding of ICT services.
- Good interpersonal skills and ability to communicate effectively.
- Experience in Information Technology, including end-user support is an asset.
- Knowledge of the IT structured cabling environment is considered an asset.
- Proven customer service skills.
- Ability to troubleshoot effectively.
- Ability to work independently and in a team environment.
- Ability to lift up to 20 kg and perform job functions in a safe manner that adheres to health and safety guidelines.
- Must be detail-oriented with an ability to communicate information via e-mail etc.
- Ability to work days, evenings, and weekends including holidays, as required to support operational requirements.
- Must be legally entitled to work in Canada.
- Selected candidates must be bondable and will be required to complete a Background Check as a condition of employment.
Skills
- TCP/IP networking protocols
- Telecommunications
- Ethernet
- ICT services
- End-user support
- IT structured cabling
- Customer service
- Troubleshooting
- Independent work
- Teamwork
- Communication
- Detail-oriented
Location
- Exhibition Place
Work Type
- Full-time
Experience Level
- Information Technology experience
About the Company
- Exhibition Place is Canada’s largest entertainment venue, attracting over 5.5 million visitors a year.
- The 192-acre site is an integral component of Toronto and Ontario’s economy, particularly with respect to conventions, sport, festivals, recreation, culture and tourism.
- Located at Exhibition Place is the award-winning Enercare Centre, Canada’s largest exhibition and convention centre which is now LEED Platinum certified, and Beanfield Centre conference venue which is LEED Silver certified.
- Since 2004, Exhibition Place has undertaken an environmental stewardship initiative, entitled GREENSmart; which includes the promotion of sustainable development, environmental initiatives and leading edge green technologies and practices across the site.
- Our environmental initiatives have resulted in award winning recognition across North America, such as the Platinum Waste Minimization Award from the Recycling Council of Canada and have established Exhibition Place as a world leader in energy-efficient technologies.
Equal Opportunity
- Exhibition Place is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected, and supported.
- We are dedicated to building a workforce that reflects the diversity of the public and the communities in which we live and serve.
- We value the unique skills and experiences each person brings to Exhibition Place and are committed to creating and maintaining an inclusive and accessible environment.
- We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act, so if you require accommodation during the hiring process, please let our Recruitment team know by emailing us at People&Culture@explace.on.ca.