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About the Role
As a Solution Engineer, you will play a critical role in helping customers realize how Contentful can assist with their digital transformation efforts. You will act as a co-pilot on sales opportunities, working with Account Executives through key phases of the sales cycle, including technical discovery, product presentations, solution design, and proofs of concept.
Responsibilities
- Dive into an immersive onboarding experience to learn the Contentful product, APIs, SDKs, CLI, and partner ecosystem.
- Become a professional Solution Engineer and learn Enterprise presentation frameworks.
- Learn the Content Management competitive landscape and complementary stack solutions.
- Create deep relationships within your team and beyond.
- Make an impact on sales revenue by co-piloting sales opportunities with Account Executives.
- Seek to understand customer’s short-term and long-term digital objectives, their current and future technology stack, and challenges.
- Validate and illustrate how Contentful can help customers with digital transformation through customized value-based product demonstrations and proofs of concept.
- Assist with the completion of RFIs, RFPs, and Security questionnaires, liaising with other departments.
- Relay product feedback to Product Management, Marketing, and Sales.
- Collaborate with Solution Architects and Customer Success Managers to ensure successful customer implementation and launch.
- Understand prospects’ project requirements, validate them against the platform, and identify/mitigate technical and business risks.
- Travel onsite with customers when necessary.
- Work on internal projects that impact the Solution Engineering team's operations and growth.
Requirements
- The desire to become a professional Solution Engineer.
- Strong presentation skills to convey technical and business knowledge to diverse personas.
- Understanding of REST APIs and a micro-service architecture.
- Ability to travel up to 25%.
Skills
- Solution Engineering
- SaaS sales
- Marketing technology
- Content Management Platform
- Web technologies (Javascript frameworks, static site generators, CDNs, CI/CD)
- Cloud technology
- Performance metrics
- Security
- Omnichannel digital delivery concepts (websites, emails, native mobile apps)
Location
- Select cities within the San Francisco and New York City metropolitan area
Work Type
- Hybrid
- Distributed
Experience Level
- 3+ years of Solution Engineering experience selling SaaS or related industry experience working with Marketing & Marketing-adjacent teams
Salary/Compensations
- $113,300-$151,550 annually
- $124,670-$198,310 annually
Benefits
- Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for dependents.
- Fertility and family-building benefits.
- Generous paid time off (vacation, sick, compassion, education, volunteer days).
- Company-paid parental leave.
- Annual personal education budget.
- Virtual and in-person events (workshops, guest speakers, team activities).
- Annual wellbeing stipend.
- Monthly communication stipend and phone hardware upgrade reimbursement.
- New hire office equipment stipend.
About the Company
- Contentful is on a mission to help customers be successful in the digital-first era.
- Contentful is now officially part of Salesforce.
- Salesforce believes in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
- Salesforce believes in the power of Agentforce to help organizations of all sizes and deliver amazing customer experiences.
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Salesforce believes in equality for all and strives to create an inclusive workplace free from discrimination.
- Assessments are based on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to all employment actions, including recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline, and termination.
- Recruiting, hiring, and promotion decisions are fair and based on merit.
- Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.