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About the Role
The Host is responsible for greeting guests, providing accurate wait times, and escorting customers to dining and bar areas. This role requires strong organizational and people skills to ensure a positive guest experience from arrival to departure.
Responsibilities
- Warmly welcome members and guests upon arrival, providing a positive and memorable first experience
- Efficiently handle reservation inquiries, updates, and cancellations
- Create and maintain accurate reservation lists
- Assign tables based on guest preferences and availability
- Answer incoming calls promptly and professionally
- Contact guests to confirm reservations
- Assist with occasional tasks such as refilling water glasses
- Assist in running food when necessary
- Set tables with silverware, glassware, and other items
- Prepare and clean dining room areas
- Collect trash from dining room, kitchen and other specified areas after service
- Dust chairs before and after meals
- Clean highchairs after every use
- Keep ice bins and buckets filled
- Set-up, empty, and fold napkins and breadbasket folds
- Clean up spills, broken service ware and attend to similar problems during service
- Assist the Dining Room Captain, servers, and other employees in assuring that the Club’s policies and procedures are consistently followed
- Assist banquet personnel in set-up, provide service, and clean up after banquet functions
- Attend trainings and meetings
- Move tables and chairs as needed
- Re-set tables for the next meal
- Help maintain a fully stocked buffet
- Perform other appropriate busser duties as assigned
Requirements
- Knowledge of the Club’s high standards for service and operating procedures
- Use discretion, work independently and as a team, and take initiative
- Knowledge of proper table service etiquette
- Knowledge of event set-up, table sizes and the appropriate use of space
- Knowledge of the table settings for formal daytime and evening events
- Knowledge and experience working in fine dining establishments
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Ability to work well under pressure in a fast-paced environment
- Positive and enthusiastic attitude
- Ability to listen and speak clearly and concisely to maintain proper, effective communication with all members and staff
- Be able to problem-solve
- Establish and uphold effective working relationships with others
- Work quickly and accurately, both independently and as a part of a team
- Exercise good judgment
- Perform detailed tasks
- Understand, and follow written and verbal instruction
- Routinely requires sitting, standing, walking, kneeling/squatting, bending/stooping, pushing/pulling, holding, twisting, reaching, climbing stairs/ladders
- Ability to lift at least fifty (50) pounds
Skills
- Open Table
- Customer service
Work Type
- Full-time
- Part-time
- Hourly
About the Company
- Westwood Country Club