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About the Role

The Housing Navigation & Portfolio Manager is a senior-level housing specialist responsible for expanding and strengthening 3rd Street’s scattered-site housing portfolio across various programs. This role focuses on landlord engagement, housing search strategy, unit acquisition, cross-program navigation support, systems coordination, and data tracking to improve program performance and housing outcomes.

Responsibilities

Develop and implement best practices for housing search and landlord engagement.
Build, maintain, and expand a landlord/property management database.
Cultivate relationships with landlords, developers, and property management companies.
Negotiate lease terms and advocate for youth with rental barriers.
Identify new housing opportunities and alternative housing models.
Support complex placements and high-barrier cases across programs.
Conduct housing stability check-ins and support retention strategies.
Assist with relocation planning and mediation when needed.
Provide consultation and coaching to case managers on housing search strategies.
Design and deliver internal trainings on housing search strategy, landlord engagement, Fair Housing compliance, lease negotiation, and housing retention best practices.
Develop toolkits, templates, and standardized workflows to strengthen housing navigation across programs.
Identify system gaps and propose solutions to improve lease-up timelines.
Support program transitions (e.g., EHV transfers, subsidy changes, scattered-site compliance).
Coordinate with CalAIM, HUD, HSH, and SFHA requirements as relevant to housing navigation.
Serve as the internal subject-matter expert on housing market trends, rental pricing, and landlord engagement strategy.
Ensure housing navigation practices align with HUD, Fair Housing, and funder requirements.
Maintain accurate records in HMIS/Clarity and other required data systems.
Track housing search outcomes, lease-up timelines, and landlord engagement metrics.
Prepare housing-related reports as requested by leadership.
Provide direct housing navigation services to TAY youth as needed.
Support housing applications, documentation gathering, and move-in logistics.
Conduct unit viewings and accompany participants when appropriate.
Deliver services using trauma-informed, culturally responsive approaches.
Utilize de-escalation and mediation strategies when conflicts arise.
Represent 3rd Street in landlord meetings and housing provider convenings.
Maintain collaborative relationships with housing partners and community providers.
Serve as a liaison between landlords and internal program teams.
Maintain excellent and healthy interpersonal boundaries and adheres to all agency and industry ethical and practice standards.
Adheres to all agency and program policies including Boundary Code of Ethics, Core Competencies, Code of Conduct, False Claims, HIPAA, HUD, Fair Housing, Employee Handbook and county, state and federal regulations.

Requirements

3–5 years of experience in housing navigation, Rapid Rehousing, subsidy programs, property management, real estate, leasing, housing development, or housing portfolio management.
Experience working within or alongside the real estate industry, property management companies, leasing offices, or housing development entities strongly preferred.
Demonstrated success in landlord recruitment, lease negotiations, and housing portfolio expansion.
Strong understanding of local rental markets and regulatory frameworks.
Knowledge of HUD, Fair Housing, HSH, SFHA, and subsidy program requirements preferred.
Experience with HMIS/Clarity or other housing data systems preferred.
Bilingual Spanish preferred.
Must have access to dependable transportation available and personal car insurance, unless using an agency vehicle.
Clean driving record, current CA Driver's License or ability to obtain within 10 days after hire and access to a vehicle.
Basic computer and keyboarding competence with the ability to use Google and Microsoft Office Suite.
Must be able to occasionally travel for trainings, meetings, etc, if required.

Skills

Strong negotiation and relationship-building skills with landlords, developers, and property managers.
Ability to analyze rental market data and identify emerging housing opportunities.
Knowledge of tenant-landlord law, Fair Housing regulations, and rental market trends.
Comfort negotiating rental rates, deposits, risk mitigation agreements, and vacancy strategies.
Ability to balance compliance requirements with relationship-based landlord engagement.
Strong operational and systems-thinking mindset.
Ability to manage multiple programs and priorities simultaneously.
Excellent written and verbal communication skills.
Strong documentation and data tracking skills.
Crisis de-escalation and mediation skills.

Location

Bayview Hunter’s Point

Work Type

Full-time
Salaried

Experience Level

Senior-level

Education Level

Bachelor’s degree in real estate, urban planning, business, public administration, human services, social services or related field preferred; equivalent professional experience considered.

Salary/Compensations

$80,000 – $110,000
$90,000 – $100,000

Benefits

Health, dental, vision, 403b, generous time off (vacation, sick, and holidays), and more!

About the Company

3rd Street is an Equal Opportunity Employer (EOE).

Equal Opportunity

Qualified applicants are considered for employment without regard to race, color, creed, religion, sexual orientation, partnership status, gender and/or gender identity or expression, marital, parental or familial status, national origin, ethnicity, alienage or citizenship status, veteran or military status, age, disability, or any other legally protected basis.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified candidates with arrest and conviction records.