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About the Role

The Health Center Manager is responsible for the delivery of coordinated and integrated quality health care services to all PPCWNY patients, supporting the organization's mission to protect and provide health care and education that empowers individuals and families.

Responsibilities

Participates in the development and meeting of program budgets and annual agency budget.
Assists in the development and achievement of affiliate and department-wide objectives and productivity standards.
Oversees patient care in a professional and customer service-oriented manner and meets with patients about their concerns as needed.
Maintains a clean, fully functioning, professional healthcare and business atmosphere.
Ensures that staffing is adequate for health center and agency needs.
Ensures that clerical staff follows all relevant billing and finance procedures timely and with excellent customer service.
Actively manages patient flow and communication between front desk and health center staff.
Maintains accountable inventory for medical, lab, and pharmacy supplies.
Implements plans to increase patient access and extend the reach of the health center to underserved communities.
Advocates for and assists in coordination of services for patients.
Maintains confidentiality and ensures that staff maintains confidentiality of patients.
Maintains high health center operation standards with staff by being visible and observant during clinic hours, identifying issues, proposing solutions and solving problems.
Maintains accurate medication and medical device inventory count and Electronic Health Record (EHR) documentation for billing compliance.
Cooperates in pharmacy reviews and applies quality improvement activities as necessary.
Creates a plan with staff and verifies that Quality Assurance tasks are completed and documented in a timely manner.
Conducts direct observations of clinical staff to ensure they are delivering services to PPCWNY standards.
Reviews or assigns the review of medical charts for accuracy and completeness.
Maintains a working knowledge and ensures compliance with all federal and state laws and regulations, Planned Parenthood Federation of America (PPFA) standards, OSHA, CLIA, Title X, DOH regulations, Board policies, and all other applicable regulations.
Consults with Compliance, Quality, & Risk Management (CQRM) Department as required.
Provides guidance and leadership for staff, addressing concerns and performance in a timely manner.
Documents all communication with staff regarding work-related performance timely and accurately.
Plans and oversees new staff orientation with weekly evaluations and ongoing staff training.
Ensures that staff’s work time is accurate and submitted to payroll by set deadlines.
Evaluates and gives constructive feedback to staff including quarterly “4x4” coaching meetings and annual performance evaluations.
Promotes and cultivates a strong, effective team dynamic.
Provides data to Senior Leaders as requested in a timely manner.
Utilizes reports and data to make decisions such as inventory purchases, patient templates, and staff schedules.
Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs.
Assumes responsibility for professional growth and maintains documentation of continuing education activities.
Cooperates with agency leaders and staff of other departments to meet both internal and external requirements.
Participates in relevant committee and management meetings as requested by Leadership.
Works on other duties/projects as assigned by ADHCO.

Requirements

Bachelor’s degree in health care administration, business, public administration, management or a related field preferred.
3 to 5 years of management or supervisory experience OR a minimum of 6 months of supervisory experience with the agency, with successful completion of an approved PPCWNY Career Development Plan.
Experience managing a multi-provider clinic is preferred.
Demonstrated ability to maximize patient flow and throughput efficiency.
Ability to maintain confidentiality and ensure compliance with HIPAA regulations.
A commitment to PPCWNY’s mission, vision and values along with a commitment to providing services to a wide range of clients and to the goals of PPCWNY is essential.
Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without an accommodation.
Ability to lift 25 pounds with or without an accommodation.
May experience visual fatigue working at computer with potential extended periods of sitting.
Ability to travel to all agency locations as assigned.

Skills

Excellent written and verbal communication skills.
Exceptional organization skills while working independently and handling multiple priorities.
Proficient in Microsoft Office Suite.
Ability to use electronic health record and practice management software, preferably EPIC.
Effective communication in two or more languages that are spoken in the community preferred.

Location

West Seneca, NY

Work Type

Full-time
40 hour a week

Experience Level

3 to 5 years of management or supervisory experience
minimum of 6 months of supervisory experience with the agency, with successful completion of an approved PPCWNY Career Development Plan

Education Level

Bachelor’s degree in health care administration, business, public administration, management or a related field preferred

Salary/Compensations

$65,436.80 to $75,753.60 per year

Benefits

Generous Paid Time Off
10 paid holidays
Affordable medical, dental, and vision options
Health Savings Account or Flexible Spending Account
401(k) with match

About the Company

Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.

Equal Opportunity

Planned Parenthood of Central and Western New York is an equal opportunity employer.