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About the Role
Under the direction of and reporting to the Associate Director, a School Certifying Official (SCO) works with our team of SCOs to ensure GGU complies with U.S. Department of Veterans Affairs (VA) regulations and process enrollment certifications, monitor academic progress, and act as a critical liaison between student veterans and the VA to guarantee uninterrupted educational benefits. Each SCO is responsible for a designated cohort of students.
Responsibilities
- Evaluate student schedules and degree audits, then accurately submit enrollment certifications to the VA via their digital platforms.
- Maintain deep familiarity with all VA education benefit chapters (e.g., Post-9/11 GI Bill, Montgomery GI Bill, VR&E) to ensure institutional compliance and prevent financial overpayments.
- Counsel student veterans on benefit eligibility, required paperwork, and military tuition assistance.
- Track the academic progress, enrollment changes, and graduation status of VA-funded students, promptly reporting any adjustments to the VA.
- Partner with Financial Aid, Student Accounts, and Academic Advising to ensure student files are complete and institutional reporting standards are met.
Requirements
- Bachelor’s degree, minimum of 2–3 years of experience in higher education, preferably within a Registrar's Office, Financial Aid, or Veterans Affairs department or a combination of education and related experience.
- Direct, hands-on experience using VA-ONCE or the modern VA Enrollment Manager system is strongly preferred.
- Exceptional organizational, communication, and interpersonal skills to guide non-traditional students and manage confidential data securely.
- Dedicated to delivering high-quality, responsive customer service to the university community.
- High-volume periods occur prior to and during the start of academic terms (e.g., January, April/May and August/September).
- Candidates sign a consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third-party background check.
Skills
- VA-ONCE or the modern VA Enrollment Manager system
- Organizational skills
- Communication skills
- Interpersonal skills
- Customer service
Location
- San Francisco - San Francisco, CA
- Remote
Work Type
- Remote
Experience Level
- 2-3 years of experience in higher education
Education Level
- Bachelor’s degree
Salary/Compensations
- $70,304 - $75,000
About the Company
- Golden Gate University is an equal employment opportunity employer.
- We support inclusive excellence and are committed to creating a safe and welcoming community for all.
Equal Opportunity
- University policy prohibits discrimination based on race, color, religion/creed, national origin, ancestry, age, sex/gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, gender expression, military or veteran status, taking a protected leave (e.g., family medical or pregnancy leave), or on any other basis protected by applicable laws.
- The University has a strong commitment to the principles of diversity and inclusion, and to maintaining working and learning environments that reinforces these practices.
- The University welcomes and encourages applications from all demographics.