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About the Role
Responsible for the delivery of a complex business and technical program, ensuring projects are completed on time, on budget, and in scope, while meeting business objectives. This role focuses on mobile payment capabilities and requires end-to-end delivery ownership.
Responsibilities
- Manage multiple aspects of multiple interrelated project workstreams to ensure alignment with strategic business objectives.
- Report on project results, metrics, test, and deployment management activities.
- Work creatively and analytically to solve problems by demonstrating teamwork, innovation, and excellence.
- Participate in establishing best practices, templates, policies, tools, and partnerships.
- Coach team members on policies, procedures, and best practices.
- Provide leadership for the project team by building and motivating team members.
- Prepare estimates and detailed project plans for all phases of the project.
- Provide status reporting regarding project and program milestones, success criteria, deliverables, dependencies, and risks.
- Monitor projects on an ongoing basis, evaluate progress, and proactively mitigate risks and resolve issues.
- Support the company’s commitment to risk management and protect the integrity and confidentiality of systems and data.
- Own end-to-end delivery of strategic projects involving mobile payment capabilities (e.g., Tap-to-Pay via NFC, in-app card provisioning, mobile SDKs, biometric authentication, wallet top-ups).
- Create detailed project plans including milestones, technical dependencies, risk mitigation, and resource mapping — focused on native iOS/Android delivery.
- Drive timelines for rollout of EMV tokenization, 3DS2, PCI DSS controls, or new payment method integrations.
- Serve as the connective tissue across product managers, engineering leads, designers, QA, compliance, fraud, and business stakeholders.
- Facilitate daily stand-ups, sprint planning, retrospectives, and steering committees.
- Lead internal and external partner coordination, including with card networks (Visa, Mastercard), PSPs, OEMs, and certification bodies.
- Track delivery progress using agile and hybrid methodologies.
- Maintain accurate program status dashboards and RAID logs (Risks, Assumptions, Issues, Dependencies).
- Provide clear, concise updates to senior leadership, identifying blockers and proactively resolving delivery risks.
- Maintain transparency through regular status reports, milestone tracking, and delivery KPIs (velocity, scope changes, burn rate).
- Partner with Legal, Security, and Compliance to ensure that mobile payment solutions meet regional and international regulations (PSD2, GDPR, PCI, FFIEC).
- Manage go-live readiness: QA signoff, performance validation, incident response prep, and rollback planning.
Requirements
- Independently possess the eligibility to work in the United States, for any employer, at the date of hire.
- This position is ineligible for employment Visa sponsorship.
- Typically a minimum of 8 or more years of progressive related experience managing large complex projects or programs.
- Experience in financial institutions or similarly regulatory industries and/or software development processes with background in the data processing environment, application systems, and communication systems.
- Strong team player with ability to coach/mentor others within an ePMO team environment.
- Effective relationship building and team collaboration skills leading diverse, cross-functional teams on one or more, complex projects simultaneously.
- Effective written, verbal, and presentation communication skills with ability to tailor to varying audiences.
- Confidence and poise to present at all levels effectively.
- Highly engaged, self-starter with ability to balance achieving results and fostering collaboration.
- Proactive in identifying and driving process improvements within the organization driving efficiencies.
- Demonstrated experience with Agile and Waterfall methodologies and all aspects of the System Development Life Cycle (SDLC) methodology and tools.
- Background and drug screen.
Skills
- Mobile Payments
- Tap-to-Pay via NFC
- In-app card provisioning
- Mobile SDKs
- Biometric authentication
- Wallet top-ups
- EMV tokenization
- 3DS2
- PCI DSS controls
- Agile methodologies
- Hybrid methodologies
- RAID logs
- PSD2
- GDPR
- FFIEC
- iOS
- Android
Location
- Scottsdale
- San Francisco
- Chicago
- New York
- Phoenix, AZ
Work Type
- Hybrid
- Full-time
Experience Level
- 8+ years of progressive related experience managing large complex projects or programs
Education Level
- Bachelor’s Degree in Business, Project Management and/or Computer Science or related field
- Project Management Professional (PMP) certification
- Agile / ScrumMaster certifications
- Lean Six Sigma certification
Salary/Compensations
- $116,000 - $145,000 (Phoenix, AZ/ Chicago, IL / Washington, DC)
- $139,000 - $174,000 (New York, NY/ San Francisco, CA)
Benefits
- Discretionary incentive plan
- Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans
- Company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
- 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
- Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
- 12 weeks of Paid Parental Leave
- Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
About the Company
- Early Warning has powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and more.
- As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws.
- The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.