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About the Role

The Residence Operations Assistant supports the Residence Operations Coordinator in ensuring the cleaning requirements and standards of the residence are achieved by providing functional guidance to student staff and monitoring the performance of contract cleaners. This role involves maintaining communication with other coordinators, supporting housekeeping staff, and ensuring year-round cleanliness of residence buildings.

Responsibilities

Conduct daily inspections and monitor cleaning to ensure standards are maintained.
Assign tasks to the housekeeping team using pre-developed task lists.
Assist in student staff hiring and training.
Monitor the performance of cleaning contractors against tender specifications and report issues.
Assist with scheduling staff according to operational needs.
Participate in monthly meetings for staff training, issue resolution, recognition, and feedback.
Provide guidance to staff to ensure housekeeping procedures and processes are current and practiced daily.
Refer performance concerns regarding housekeeping to the Residence Manager.
Use and update residence building management software for service delivery and record keeping.
Perform recycling and waste management services.
Perform cleaning duties and utilize cleaning equipment.
Assist in maintaining housekeeping equipment.
Assist in the maintenance of room inventory, contract linen services, and cleaning product suppliers.
Physically assist and guide housekeeping staff, including providing hotel-style housekeeping services during conference season.
Assist in updating housekeeping manuals and task lists.
Communicate with the Residence Admissions Coordinator, Front Desk Coordinator, and Residence Manager.
Assist and assume responsibilities of the Residence Operations Coordinator in their absence, including evenings and weekends.
Report damages noted during routine inspections.
Process room inspections upon move out and assess potential charges.
Communicate with Residence Life regarding student damage issues.
Utilize the maintenance work order system to prioritize and complete work orders.
Update the maintenance work order system on work order status and communicate with residents/guests.
Assist in maintaining and troubleshooting the building lock system, including card control and access levels.
Respond to pest control issues by contacting pest control services.
Address minor plumbing issues, such as plunging toilets and turning off valves.

Requirements

Progressive experience in a housekeeping or maintenance department within a hotel, hospital, or post-secondary institution.
Experience coordinating a team, for example, as a team lead.

Skills

Facilities Management
Hospitality Management
Property Management
Team Coordination
Housekeeping
Maintenance
Building Management Software
Recycling and Waste Management
Cleaning Equipment Operation
Lock System Maintenance
Pest Control Response
Minor Plumbing Repair

Location

Lakeshore Campus
North Campus

Work Type

Full-Time Support

Experience Level

Experience coordinating a team

Education Level

One (1) Year certificate or equivalent in Facilities Management, Hospitality Management, Property Management, or related field

Salary/Compensations

$30.43 - $35.11

Benefits

An opportunity to have an impact with a post-secondary institution
Diverse, hard-working, committed team of people who care about each other
Tools and technology that will allow you to succeed at your job
Amazing perks
Highly supportive work culture

About the Company

Humber is a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for students.
Humber is co-constructing a new model of polytechnic education for Ontario, Canada, and the world.
Student Housing is dedicated to enriching life at Humber by delivering inclusive, innovative, and industry-leading services.
Student Housing strives to create an environment where every interaction enhances the vibrancy of our community.
The self-operated residence provides a supportive home-away-from-home for students throughout the academic year and summer.
Student Housing operates 24/7, nearly 365 days a year, ensuring students have access to safe, affordable housing and the support they need to thrive.
Within Residence Services, the dedicated team oversees Residence Admissions, Off Campus Housing, Residence Operations, Front Desk & Summer Operations, and Residence Life.

Equal Opportunity

Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city.
We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.
Humber supports employment equity.
Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply.
Humber’s diverse workplace also supports Francophone workers and young workers.
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
At Humber Polytechnic, all forms of discrimination and harassment are prohibited.
All employees and applicants have the right to work in an environment that is free from discrimination and harassment.