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About the Role

As a Resident Chef at Sur La Table, you will play a key role in store success by leading high-performing culinary teams that inspire customers. This position involves leading engaging cooking classes, fostering a knowledgeable team, and overseeing the in-store culinary program. The role requires a blend of culinary talent, business acumen, and teaching skills to drive sales, enhance customer experience, and build a high-performing culinary team.

Responsibilities

Recruit, mentor and retain a high-performing team to meet business needs.
Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
Conduct regular performance evaluations, provide feedback, and create development plans.
Represent Sur La Table’s brand and culture by creating memorable, educational experiences.
Ensure an outstanding cooking class experience by following recipes and holding employees accountable for quality.
Work with store leadership to increase foot traffic and store engagement through cooking classes and private events.
Maintain expertise by staying current on products and engaging in training.
Ensure exceptional customer experience by leading a customer-focused culture.
Oversee and address all customer feedback related to the culinary program.
Drive sales growth by developing and implementing strategies to enhance the culinary and retail business.
Analyze key performance metrics daily and leverage insights to optimize store performance.
Consistently meet or exceed culinary and retail goals.
Manage daily store operations while ensuring compliance with food safety standards, local health codes, and sanitation regulations.
Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses.
Handle liquor, wine, and beer in compliance with regulations.
Ensure store safety and cleanliness, addressing maintenance needs promptly.
Maintain the accuracy and integrity of employee records.
Adhere to applicable wage and hour laws and accurately record time worked.
Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated and followed.

Requirements

Must be 21 years of age or older.
1-2 years’ experience as a culinary instructor.
3-4 years of progressively responsible kitchen management experience.
Valid Food Manager Certification.
Proven track record of achieving sales and motivating high performing sales teams.
Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
Excellent communication, problem-solving, and decision-making abilities.
Passion for community engagement and providing exceptional customer experiences.
Proficiency in Microsoft Office Suite and retail systems preferred.
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to remain standing for up to 5 hours at a time.
Ability to move about the store coaching and directing associates and/or class participants while selling to customers.
Capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors.
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch.
Ability to use hands to chop, whisk, slice, stir, juice and/or demonstrate techniques.
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend/descend ladders.
Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse.
Workweeks are expected to be between 46 and 48 hours.
Ability to have a flexible schedule, including nights, weekends, and holidays.
Regular and predictable attendance with the flexibility to adjust class assignments.
Ability to teach 6-8 classes per week.
Ability to work in a variable kitchen environment included but not limited to open flames, hot surfaces, temperature variations, various food allergens both physical and airborne.

Skills

Culinary talent
Business acumen
Teaching skills
Leadership
Team development
Customer experience
Brand representation
Sales
Operations management
Compliance
Food safety
Inventory management
Communication
Problem-solving
Decision-making
Community engagement
Microsoft Office Suite
Retail systems

Work Type

Full-time

Experience Level

1-2 years’ experience as a culinary instructor
3-4 years of progressively responsible kitchen management experience

Education Level

Culinary degree strongly preferred
Equivalent experience in exceptional cases
Valid Food Manager Certification

Salary/Compensations

$60,405 - $68,117 a year

About the Company

With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it.
Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

Equal Opportunity

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to WACandidates@cscshared.com.
It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment.
The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.