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About the Role

As a General Manager at Sur La Table, you will play a key role in store success by leading high-performing retail and culinary teams that inspire customers throughout their culinary experience. This position combines strategic business acumen with strong operational expertise to drive both culinary and retail business performance while delivering #bestincenter service.

Responsibilities

Recruit, develop and retain a high-performing team to meet business needs.
Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
Conduct regular performance evaluations, provide feedback, and create development plans.
Represent Sur La Table’s brand and culture by creating memorable, educational experiences.
Maintain expertise by staying current on products and training.
Ensure exceptional customer experience by leading a customer-focused culture.
Address customer concerns and resolve issues promptly.
Develop and implement strategies to exceed sales and financial goals.
Monitor and analyze key performance metrics daily to optimize store performance.
Consistently meet or exceed culinary and retail goals.
Oversee daily store operations, ensuring compliance with company policies.
Maintain accurate inventory levels and minimize shrink.
Ensure store safety and cleanliness.
Maintain the accuracy and integrity of associates’ records.
Adhere to applicable wage and hour laws.
Model and ensure all Sur La Table policies and SOPs are communicated and followed.

Requirements

Must be 21 years of age or older.
3+ years of retail management experience, preferably in a specialty or culinary retail environment.
Current Food Manager Certification, or ability to acquire certification as needed.
Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
Excellent communication, problem-solving, and decision-making abilities.
Passion for community engagement and providing exceptional customer experiences.
Proficiency in Microsoft Office and retail management systems preferred.
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to remain standing for up to 5 hours at a time.
Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise.
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend/descend ladders to retrieve and/or move merchandise.
Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse.
Workweeks are expected to be between 46 and 48 hours.
Ability to have a flexible schedule, including nights, weekends, and holidays.
Regular and predictable attendance.

Skills

Leadership
Team Development
Customer Experience
Brand Representation
Sales
Business Performance Analysis
Operations Management
Compliance
Merchandising
Inventory Management
Communication
Problem-Solving
Decision-Making
Microsoft Office Proficiency
Retail Management Systems Proficiency

Location

Onsite

Work Type

Full-time

Experience Level

3+ years of retail management experience

Education Level

Food Manager Certification

Salary/Compensations

$82,500 - $93,031 a year

Benefits

Reasonable accommodations for qualified individuals with disabilities

About the Company

With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it.
Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

Equal Opportunity

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment.
The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.