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About the Role

The Health and Specialty Care System (HSCS) is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. The HSCS Workforce Transformation team supports HSCS facilities through data-informed, in-person, virtual, and hybrid, staff support activities. This role performs highly complex training and development work under limited supervision, with moderate latitude for initiative and independent judgment.

Responsibilities

Plans, develops, coordinates, and implements specialized training and staff development activities for the SSS programs and related Workforce Transformation initiatives.
Facilitates workshops, teambuilding activities, and staff support sessions for HSCS staff across Texas in virtual, in-person, and hybrid environments.
Develops and updates learning objectives, agendas, presentations, facilitator guides, participant materials, job aids, evaluation tools, and other training resources.
Maintains training calendars, rosters, participation records, completion data, and other documentation needed to support program implementation.
Promotes SSS programs, training, staff support resources, and follow-up tools to enhance employee engagement, communication, and workplace support.
Reviews training content for accessibility, consistency, and usability and recommends improvements to increase participant access and understanding.
Assists with coordinating vendor-provided or contracted training services related to assigned programs, as needed.
Collects, organizes, validates, and maintains data related to SSS programs and activities, including participation, completion, feedback, follow-up actions, implementation status, trends, and outcomes.
Develops, updates, and maintains evaluation tools, dashboards, trackers, reports, and other resources used to measure program performance and training effectiveness.
Identifies training needs, barriers, and improvement opportunities using facility input, leadership feedback, participant evaluations, training records, and program data.
Evaluates training delivery methods, materials, logistics, accessibility, and participant support to recommend practical improvements.
Consults with stakeholders to support implementation of SSS recommendations and prepare findings related to training quality, participation, outcomes, and follow-up needs.
Uses SharePoint lists, dashboards, training records, participant feedback, and other data sources to monitor SSS activities, initiatives, and progress toward identified goals.
Analyzes program and training data to identify patterns, gaps, risks, trends, and opportunities for improvement.
Prepares summaries, presentations, reports, and recommendations for SSS leadership, Workforce Transformation staff, facility contacts, and other stakeholders to support planning, follow-up, and decision-making.
Translates data findings into clear insights and actionable recommendations to improve training effectiveness, staff support activities, and program outcomes.
Owns, develops, and maintains the SSS SharePoint site as a centralized resource repository for facility leadership and staff.
Creates, organizes, and updates SharePoint content, including micro-training videos, presentations, handouts, job aids, and other staff support resources.
Ensures SharePoint pages and resources are accurate, accessible, user-friendly, consistently branded, and aligned with SSS communication and training needs.
Coordinates with Workforce Transformation staff and stakeholders to identify needed resources, remove outdated content, and improve the overall site experience.
Performs related work as assigned.

Requirements

At least 1 year of experience working for a Texas State Supported Living Center or a Texas State Hospital.
Experience developing, coordinating, facilitating, or evaluating training, staff development, employee engagement, or staff support activities.
Experience collecting, organizing, analyzing, or reporting program, training, participation, feedback, or outcome data.
Experience creating, editing, organizing, or maintaining SharePoint sites, pages, lists, libraries, dashboards, or resource repositories.
Experience communicating with stakeholders, preparing written materials, presentations, reports, or recommendations, and supporting process improvement activities.

Skills

Training and staff development principles
Instructional design
Curriculum development
Adult learning practices
Group processes
Group dynamics
Interpersonal relations
Developing learning objectives, agendas, presentations, facilitator guides, participant materials, job aids, evaluation tools, and other training resources
Program evaluation methods
Data collection practices
Feedback tools
Performance measures
Techniques for assessing training effectiveness and program outcomes
Facilitating workshops, teambuilding activities, staff support sessions, and training activities in virtual, in-person, and hybrid environments
Oral and written communication
Stakeholder coordination
Presentation development
Report preparation
Translating data findings into clear insights and recommendations
Using Microsoft 365 tools, SharePoint, dashboards, lists, trackers, training records, spreadsheets, and other software to organize content, maintain documentation, and monitor program activities
Assessing training needs
Evaluating training delivery methods and materials
Identifying barriers and trends
Recommending practical improvements
Creating, organizing, maintaining, and improving SharePoint site content
Communicating effectively
Adapting training delivery to diverse audiences
Working collaboratively with the SSS team
Exercising initiative and independent judgment

Location

AUSTIN

Work Type

Eligible for Telework
Full time
Regular

Experience Level

Moderate latitude for the use of initiative and independent judgment

Education Level

Bachelor's degree in training, leadership, coaching, or related degree preferred.

Salary/Compensations

$4,523.16 - $5,888.50 Monthly

Benefits

100% paid employee health insurance for full-time eligible employees
A defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement

About the Company

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans.
At HHSC, your contributions matter, and we support you at each stage of your life and work journey.
The Health and Specialty Care System (HSCS) serves 25+ facilities in Texas with over 18,000 employees who provide care to individuals with mental illness and intellectual disabilities.
HSCS Workforce Transformation (WFT) is part of Staff Support Services (SSS) in the Business Operations Unit.

Equal Opportunity

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work.
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.