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About the Role

As a Senior Executive IT Support Engineer, you will be a senior technical individual contributor within AirSupport and a trusted technology partner to Airbnb’s executive population. You will combine hands-on technical expertise with strong judgment, proactive planning, and cross-functional leadership to own complex executive technology issues, anticipate risks, and lead improvements for a more reliable and supportable executive experience. Your impact will extend to shaping technical direction, representing the support perspective, and identifying opportunities for broader employee benefit. You will also help raise IT Support Engineering craft through technical leadership, mentoring, standards, knowledge sharing, and reusable practices.

Responsibilities

Provide direct, high-touch technology support for Airbnb executives and Executive Business Partners, taking end-to-end ownership of complex, sensitive, or time-critical issues.
Troubleshoot across endpoints and mobile devices, identity and access, connectivity, collaboration tools, AV and conferencing, workplace technology, and other systems.
Maintain ownership of the executive experience when an issue spans multiple technologies or teams, engaging appropriate technical owners and driving resolution.
Build trusted relationships with executives and Executive Business Partners by understanding their workflows, technology environments, and priorities.
Own or coordinate executive technology lifecycle needs, including onboarding, offboarding, and device transitions.
Proactively prepare for board and leadership meetings, travel, launches, demonstrations, and special events by identifying dependencies and addressing technology risks.
Identify recurring issues and broader patterns, develop recommendations, and lead cross-functional improvements for more scalable solutions.
Help shape Executive Support technical direction and improvement priorities based on executive needs, support signals, technology risk, and broader employee technology strategy.
Represent Executive Support in major technology initiatives, influencing design, readiness, rollout, and supportability.
Communicate complex issues, impact, risks, tradeoffs, and recommendations clearly to executives and senior leaders.
Develop technical standards, troubleshooting approaches, readiness practices, runbooks, and knowledge; mentor other engineers; and help raise IT Support Engineering craft.
Contribute to broader AirSupport priorities when Executive Support coverage allows, applying technical leadership and insights to improve the overall employee technology experience.
Participate in shared after-hours coverage and provide onsite, travel, event, or approved executive residential support when required.

Requirements

8+ years of experience in enterprise IT support, workplace technology, systems support, or a related technical field.
Meaningful experience supporting executives, senior leaders, or other high-touch and business-critical environments.
Strong hands-on technical capability across multiple technology domains, with deep expertise in one or more areas relevant to Executive Support.
Strong knowledge of enterprise endpoints and mobile devices, endpoint management, identity and access, collaboration platforms, networking fundamentals, and video conferencing or workplace AV.
Experience taking ambiguous technical or operational problems, defining an approach, and driving work through implementation with limited direction.
Demonstrated ability to identify patterns across support issues and translate them into broader technical, operational, or service improvements.
Experience leading cross-functional work and influencing decisions across teams you do not directly manage.
Ability to develop a clear technical point of view, evaluate tradeoffs, and make recommendations that connect immediate support needs to broader technology and organizational priorities.
Ability to build trusted relationships and communicate complex technical issues clearly and credibly with executives and senior technical and business leaders.
Excellent judgment, discretion, and composure in confidential, high-pressure, or high-visibility situations.
Demonstrated experience improving the capability of other engineers through mentoring, technical standards, documentation, cross-training, or other reusable practices.
A proactive approach to support: look for recurring friction and emerging risks and work to prevent the next issue.
Ability to participate in an after-hours support rotation and provide occasional onsite, travel, event, or residential support based on business need.

Skills

Enterprise IT support
Workplace technology
Systems support
Executive support
High-touch support
Business-critical environments
Technical expertise
Endpoint support
Mobile device support
Identity and access management
Connectivity troubleshooting
Collaboration tools
AV and conferencing
Workplace technology
Cross-functional leadership
Proactive planning
Risk anticipation
Technical direction
Mentoring
Knowledge sharing
Reusable practices
Endpoint management
Networking fundamentals
Video conferencing
Automation
Scripting
AI-enabled support

Location

San Francisco

Work Type

Onsite
Full-time

Experience Level

Senior
8+ years

Salary/Compensations

$132,000—$155,000 USD

Benefits

Bonus
Equity
Employee Travel Credits

About the Company

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
AirSupport helps Airbnb employees stay productive wherever and however they work.
Within AirSupport, Executive Support provides a dedicated, high-touch technology experience for Airbnb’s senior leaders and their Executive Business Partners.
The team combines deep technical expertise, proactive support, and strong cross-functional partnership across office, remote, travel, event, and other approved environments.
Executive Support owns the executive technology experience, working closely with engineering, security, infrastructure, AV, workplace, and other technology partners who own the underlying technologies.

Equal Opportunity

Airbnb is committed to working with the broadest talent pool possible.
We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions.
All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process.
If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com.
Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities.
If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.