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About the Role

Find an innovative, patient-focused culture dedicated to improving patient health and quality of life. This role is vital for the smooth daily flow of the Radiology department.

Responsibilities

Coordinate patient appointments and monitor critical access points.
Participate in department and modality specific training.
Back up scheduling processes and phones for other areas such as Vascular Lab and DXA, as well as affiliate sites.
Demonstrate excellence in all patient and customer encounters.
Provide administrative and/or clinical support to ambulatory patient care teams.
Ensure a high-quality patient experience through excellent customer service, attention to detail, and interpersonal skills.
Provide clear, accurate, and timely communication to technologists, nurses, and providers.
Accurately and appropriately schedule patients for optimum care and provider efficiency.
Collect demographic and financial information during scheduling and/or registration processes for revenue capture.
Process payments, handle cash, and manage insurance eligibility and managed care information.
Provide high-quality administrative support to modalities.
Answer, screen, and triage phone calls using the Bassett three-part greeting.
Take detailed and accurate messages and ensure follow-through.
Process incoming correspondence in a timely and confidential manner.
Process clinical paperwork (requisitions, screening shots, reports) in a timely and confidential manner.
Obtain requisitions from ordering provider’s offices in advance of scheduled appointments.
Schedule outpatient appointments via telephone, referral work queues, and EMR messaging.
Cross-train to all appropriate scheduling and registration functions and locations.
Coordinate the scheduling of Anesthesia and biopsy cases, and other interventional procedures.
Initiate and coordinate with appropriate entities for pre- and post-procedure requirements.
Collect and record all pertinent information for prior authorization.
Coordinate and order isotopes for weekly PET/CT schedules.
Function independently using all available resources and tools.
Actively promote quality healthcare through continual learning, proactive communication, and teamwork.
Proactively resolve problems and make decisions within the scope of authority.
Raise emergent situations or expressed patient problems to a supervisor or manager.
Present a positive image of Bassett Healthcare Network.
Ensure the confidentiality of protected health information.
Discuss patient care issues privately and quietly.
Act as a receiving point for patient concerns and complaints, referring unresolved issues to a supervisor or manager.
Cover multiple functions in a single shift as needed.
Coordinate appropriate clinical appointments for Radiologist staff.
Train and serve as a resource for new staff.
Maintain competency in programs required for daily responsibility.
Attend all required in-services.
Identify the need for computer training and attend as necessary.
Attend departmental staff meetings.
Maintain job-specific knowledge and proficiency in systems like Cadance, Radiant/EPIC, RIS.
Maintain competency in all required computer programs.
Register new and established patients, updating insurance as necessary.
Schedule Radiology-specific modality appointments.
Schedule Vascular Lab and DXA exams as a backup.
Enter exams into the system with accuracy.
Update ordering providers in the system.
Change and cancel exams in the system.
Release proper orders from EPIC.
Run clinical and laboratory documentation from EPIC.
Ensure ABN requirements are complete.
Maintain departmental scheduling protocol knowledge.
Schedule at Bassett affiliate locations.
Cover affiliate scheduling lines when requested.
Report instances of excessive backlog for any given modality.
Notify ordering provider’s offices of no-shows and same-day cancellations.
Maintain Radiant scheduling accuracy.
Attend review sessions or refresher courses annually.
Comply with all downtime procedures for scheduling.
Collect Radiology co-pays using electronic eligibility systems.
Have financial conversations with patients regarding ABN’s and waivers.
Assist with scheduling coverage for Vascular Lab and DXA.
Collaborate with P3 or insurance companies in troubleshooting problem authorizations.
Complete the outpatient registration process accurately and efficiently.
Ensure correct data capture and entry for regulatory agencies and compliance requirements.
Maintain required knowledge and proficiency in core front desk functions.
Greet patients quickly and courteously.
Distribute and document Advanced Directive information.
Receive and record all co-payments with accuracy.
Maintain and balance daily cash bag.
Help with cross-department coverage in cases of emergency need.
Maintain competency in all registration computer programs (AccuReg and EPIC).
Comply with all downtime procedures for registration.
Perform other duties as requested.

Requirements

High School Diploma or GED required.
Minimum 2 years of experience in a busy office environment, dealing with the public and inbound phone calls required.
Associate degree will waive one year of experience.

Skills

Computer Skills
Customer Service
Communication
Maintain Confidentiality

Location

No travel

Work Type

Full-time

Experience Level

Minimum 2 years experience

Education Level

High School Diploma or GED
Associate Degree preferred

Salary/Compensations

USD $18.02/Hr. - USD $27.03/Hr.

Benefits

Paid time off, including company holidays, vacation, and sick time
Medical, dental and vision insurance
Life insurance and disability protection
Retirement benefits including an employer match

About the Company

Bassett Healthcare Network is committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.

Equal Opportunity

Bassett Healthcare Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.