Executive Meeting Manager at Renaissance Austin Downtown Hotel
Concord Hospitality Enterprises · Austin, TX, US
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About the Role
This role focuses on providing exceptional customer service, managing event details, and driving new business for the hotel. You will work with internal and external partners to ensure successful event execution and revenue maximization.
Responsibilities
- Provide the highest levels of customer service to internal partners and external clients.
- Respond quickly, professionally, and courteously to all inquiries.
- Demonstrate excellent time management, self-motivation, and proactive planning.
- Maintain existing accounts and develop new business for the hotel.
- Monitor and manage all aspects of pre-event, event, and post-event details.
- Gain knowledge of hotel products, services, and function spaces.
- Collaborate with partners to forecast group rooms and F&B revenues.
- Utilize digital sales systems and sales processes to achieve goals.
- Attend customer functions as needed.
- Meet performance metrics and goals as required.
- Participate in internal meetings, conference calls, and client-facing events.
- Own career development and seek training opportunities.
- Comply with company policies and procedures.
Requirements
- Previous hospitality event planning and/or sales experience required.
- Experience working with clients/customers to deliver positive and satisfactory outcomes.
- Understanding of hotel operations to plan successful events/meetings.
- Strong administrative skills with knowledge of various computer systems.
Skills
- Time management
- Self-motivation
- Proactive planning
- Attention to detail
- Communication
- Sales
- Event planning
- Customer service
- Computer systems proficiency
Location
- Onsite
Work Type
- Full-time
Experience Level
- Previous experience required
Salary/Compensations
- $26.68 per hour to $35.85 per hour
Benefits
- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- 401(k) with company match
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training, development, and career advancement opportunities
About the Company
- At Concord Hospitality, we invest in our associates through training and development at all levels.
- Our “Associate First” culture supports growth, balance, and diversity.
- Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!
Equal Opportunity
- We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.