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About the Role
Flexport IT is seeking a Senior IT Systems Engineer to manage and support SaaS-based Collaboration and Endpoint Management platforms, including Google Workspace, Slack, Office365, Confluence, Jira, Okta, Jamf, and Intune. This role is critical for ensuring platform security, scalability, and optimization, with a focus on automating workflows, protecting data, and mitigating risks.
Responsibilities
- Administer and provide escalation support for SaaS platforms.
- Implement and maintain policies, software deployment, patching, and security compliance for Mac and Windows endpoints using Jamf and Intune.
- Own the lifecycle management across core collaboration and endpoint management platforms.
- Develop automation scripts and workflows to improve administrative efficiency and user experience.
- Monitor system health, performance, and usage, proactively resolving or escalating issues.
- Collaborate with cross-functional teams to ensure proper alignment and integration of SaaS tools.
- Perform investigations and discovery across systems for Legal and HR.
- Assist in vendor management and product evaluations.
- Drive solutions and project work.
- Onboard new applications for single sign-on.
- Develop and maintain technical operating procedures, policies, and engineering roadmaps.
- Work closely with the Security team to ensure secure platform design and implementation.
- Provide Tier 3 IT support.
Requirements
- Bachelor's degree in Computer Science or related field (or comparable experience).
- 3+ years of experience in supporting SaaS Collaboration tools, Mac and Windows endpoint management.
- Ability to communicate and collaborate effectively across technical and non-technical teams.
- In-depth knowledge of email delivery flow, IT security, and IAM concepts.
- Understanding of RBAC and permissions models across core SaaS applications.
- Scripting and automation experience.
- Strong problem-solving and analytical skills.
Skills
- Google Workspace
- Slack
- Office365
- Confluence
- Jira
- Okta
- Jamf
- Intune
- Python
- PowerShell
- Okta Workflows
- SaaS Collaboration tools
- Mac endpoint management
- Windows endpoint management
- IT security
- IAM concepts
- RBAC
- Permissions models
- Scripting
- Automation
Location
- Onsite
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Bachelor's degree in Computer Science or related field (or comparable experience)
Salary/Compensations
- $130,000—$172,000 USD
Benefits
- Bonus
- Equity
- Medical
- Dental
- Flexible time off
About the Company
- At Flexport, we believe global trade can move the human race forward. Our mission is to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Companies of all sizes use Flexport technology to move merchandise across 112 countries.
- The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world.
- We are proud to have the support of the best investors in the game who believe in our mission, solutions and people.
- Ready to tackle global challenges that impact business, society, and the environment? Come join us.
Equal Opportunity
- All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.