Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this The UPS Store Lead Associate role.
Rezi rewrites your resume against TUPSS 2, Inc.'s job description. Free.
Tailor your resume to this The UPS Store Lead Associate role.
Rezi rewrites your resume against TUPSS 2, Inc.'s job description. Free.
Don't guess if your resume is good enough.
See how it scores against the The UPS Store Lead Associate posting at TUPSS 2, Inc. — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the The UPS Store Lead Associate posting at TUPSS 2, Inc. — free, in seconds.
About the Role
We are seeking a highly motivated and experienced Lead Associate to join our team. As a Lead Associate, you will be responsible for overseeing the day-to-day operations of our department and ensuring that all tasks are completed efficiently and effectively. You will work closely with other team members to develop and implement strategies to improve our processes and achieve our goals. Your skills will be essential in guiding and mentoring team members to reach their full potential. Ultimately, your contributions will be critical in driving the success of our organization.
Responsibilities
- Guide and mentor team members
- Ensure tasks are completed efficiently and effectively
- Collaborate with other team members to achieve organizational goals
- Deliver outstanding customer service to all customers and telephone inquiries
- Continuously practice good listening skills with customers, UPS Store team members, and leadership
- Take ownership of the customer's shipping needs and offer viable solutions
- Take action to learn all product and service offerings, alternative solutions, and industry trends
- Operate all equipment, software, and devices in an expert fashion and be willing to teach others
- Maintain a clean, organized, and safe working environment
- Serve as Manager on Duty for customer support needs
- Act as a problem and solution expert for all Customer Experience concerns
- Serve as Key Holder for Store
- Assist with store maintenance, including cleanliness, safety, and organization
- Assist with inventory management and ordering
- Assist in training newly onboarded Team Members
- Assist with claims and GSR submittal
- Assist with Mailbox collections and growth
- Assist with various projects outlined by Store Leader
Requirements
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work well under pressure and meet deadlines
Skills
- Exceptional communication skills
- Problem-solving skills
- Ability to effectively motivate a team
- Collaboration with other departments
Work Type
- Flex hours based on operational needs
- Between 7:30am-7:30PM M-F
- 8:00AM-4:00PM Weekends