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About the Role
This role is key to helping Vital Farms build on its inclusive and collaborative environment by fostering a vibrant community of passionate fans. You will build meaningful relationships with consumers across various channels, turning them into lifelong advocates by delivering best-in-class hospitality.
Responsibilities
- Respond to consumer inquiries across all customer service channels while engaging consumers in a hospitable, authentic way.
- Manage day-to-day social media engagements across 6+ accounts (Instagram, TikTok, Linkedin, YouTube, X, and Facebook) with a focus on community and relationship building.
- Identify trends in community conversations and deliver unique consumer insights that will help improve the Vital Farms consumer experience and inform brand strategy.
- Capture analytics, providing internal team with community insights through weekly and monthly reporting.
- Collaborate with the content team to identify common consumer topics that can be developed into valuable content.
- Help build a trusted brand by stewarding the community through many different types and tones of conversation.
- Advocate for Vital Farms with passion, immersing yourself in the business and focus on sustainable agriculture and animal welfare practices.
Requirements
- Bachelor’s Degree in Marketing or Communications preferred.
- 1-2 years experience in customer service, community management or social media for a brand.
- Passion for ethically-sourced, nutritious food and purpose-driven brands.
- Based in Austin, Texas preferably.
- Willing to work unconventional hours within a 40-hour work week to meet the needs of the Community Management team (Tuesday – Saturday, 9-5 CST).
- 10-20% travel for company events, team meetings, onboarding trips etc.
- Excellent organizational skills and attention to detail.
- Stellar interpersonal skills to effectively communicate cross-functionally across the organization.
- Belief that 'we' is greater than 'me' and in the power of teamwork.
- Belief in acting like an owner and making Vital Farms a place to be proud of.
- Striving to improve oneself and others each day.
- Ability to understand other's viewpoints and seek to get to better answers by sitting on the same side of the table.
- Not afraid to have honest conversations and speak up if something in the organization can be improved.
- Willingness to celebrate the work of others before one's own.
- Commitment to raising the standards and striving to improve oneself and others.
- Willingness to leave 'bullsh*t' behind and have honest conversations.
Skills
- Community management
- Social media engagement
- Customer service
- Relationship building
- Content collaboration
- Analytics reporting
- Brand advocacy
- Interpersonal communication
- Organizational skills
- Attention to detail
Location
- Remote within the United States
Work Type
- Remote
- Full-time
Experience Level
- 1-2 years experience
Education Level
- Bachelor's Degree in Marketing or Communications preferred
Benefits
- Medical
- Dental
- Vision
- Paid Parental Leave
- 401(k) + 3% Contribution from Day 1
- Free eggs
- Friends and family discounts
- Fun team SWAG
- Professional development opportunities
About the Company
- Vital Farms is a Certified B Corporation offering a range of ethically produced foods nationwide.
- Started in 2007 on a single farm in Austin, Texas, Vital Farms is the leading U.S. brand of pasture-raised eggs by retail dollar sales.
- Vital Farms works with 350 family farms.
- Products include shell eggs, butter, hard-boiled eggs, and liquid whole eggs, sold in over 24,000 stores nationwide.
- Ethics are exemplified by the humane treatment of farm animals and sustainable farming practices.
- As a Delaware Public Benefit Corporation, Vital Farms prioritizes the long-term benefits of each of its stakeholders, including farmers and suppliers, customers and consumers, communities and the environment, crew members, and stockholders.
- The company's purpose is to improve the lives of people, animals, and the planet through food.
Equal Opportunity
- Vital Farms is committed to building teams that reflect diverse perspectives and lived experiences.
- They believe that when all crew members feel valued and respected, they bring their best ideas forward, fueling innovation, belonging, and shared success.
- They strive to create a welcoming environment rooted in equal opportunity and encourage individuals from all backgrounds and experiences to apply.
- Employment decisions are based on qualifications, merit, and business need.
- Vital Farms does not discriminate on the basis of race, color, religion, gender and gender identity, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, marital status, age, national origin, citizenship status, military or veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable law.