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About the Role

DNV Business Assurance North America is expanding its ICT and information security certification business. This role is the senior leader accountable for the overall delivery, technical quality, client-facing execution, client satisfaction, and operational performance of DNV’s ICT certification services across North America. The role leads and directly manages the ICT delivery organization. This is an opportunity to help build and scale a growing service line.

Responsibilities

Lead ICT delivery and technical operations across Canada and USA with accountability for capacity, resource utilization, audit quality, delivery consistency, client-facing execution, client satisfaction, operational effectiveness, and successful completion of client commitments.
Provide technical leadership and governance for ISO/IEC 27001 and related ICT assurance services, including ISO/IEC 42001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, and TISAX.
Maintain oversight of audit quality, technical reviews, nonconformities, certification recommendations, complex technical matters, and compliance with applicable accreditation and DNV requirements.
Lead and directly manage the ICT delivery organization, including auditors, technical experts, project managers, and other delivery resources.
Build a high-performing team through recruitment, onboarding, workforce planning, competence development, auditor qualification and calibration, performance management, coaching, and succession planning.
Establish clear expectations and accountability for auditor performance, technical competence, delivery quality, customer experience, and professional conduct.
Maintain an environment that supports collaboration, development, and continuous improvement.
Own workforce capacity and delivery improvement, aligning resources and technical capabilities with client demand and business growth.
Monitor delivery performance and implement scalable processes, tools, and operating practices that improve efficiency, audit completion, report turnaround, quality, and resource effectiveness.
Serve as executive delivery sponsor for strategically important ICT clients, maintaining oversight of major, complex, multi-site, or global programs.
Accountable for delivery excellence, program governance, customer satisfaction, risk management, and timely resolution of escalated issues for key clients.
Contribute to the leadership and development of the business, shaping business strategy, organizational development, capability investments, and resource plans.
Translate strategic priorities into executable delivery plans.

Requirements

Bachelor's degree in Cybersecurity, Information Security, Information Systems, Computer Science, Information Technology, Engineering, Business Administration, Accounting or a related field.
Minimum of seven (7) years of relevant experience.
Strong experience with ISO management system audits and ICT-related assurance services, including ISO/IEC 27001 and related standards or schemes such as ISO/IEC 42001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, TISAX, cloud security, privacy, AI governance, cybersecurity, or automotive information security.
Demonstrated experience leading an audit delivery function, technical team, or complex portfolio of certification engagements, including direct responsibility for people leadership, client delivery, technical quality, capacity, and operational performance.
Experience overseeing strategically important clients, multi-site organizations, global certification programs, or other complex audit delivery models.
Strong understanding of certification body operations, audit principles, technical review, objective evidence, nonconformity writing, certification recommendations, accreditation requirements, and impartiality.
Strong operational and project management capabilities, including workforce and capacity planning, resource coordination, delivery monitoring, performance improvement, client escalation, and cross-functional collaboration.
Strong written and verbal English communication skills.
We conduct pre-employment drug and background screening.

Skills

ISO/IEC 27001
ISO/IEC 42001
ISO/IEC 27701
ISO/IEC 27017
ISO/IEC 27018
TISAX
Cloud security
Privacy
AI governance
Cybersecurity
Automotive information security
Lead auditor qualification for ISO/IEC 27001
CISSP
CISA
CISM
CRISC
CCSK

Location

Remote
Toronto, ON
Calgary, AB
Vancouver, BC

Work Type

Remote
Hybrid

Experience Level

Senior Manager
Minimum of seven (7) years of relevant experience

Education Level

Bachelor's degree

Salary/Compensations

$140,000 CAD - $165,000 CAD

Benefits

Generous paid time off (vacation, sick days, company holidays, personal days)
Medical, Dental, and Vision benefit plans
Employee Assistance Program
Accident and critical illness options
Workplace strategies for mental help resources
Registered Retirement Savings Plan (RRSP) with company match
Company provided life insurance, short-term, and long-term disability benefits
Education Assistance Program
Flexible work schedule
Consumer discounts and rewards through our BenefitsHub
Advancement opportunities

About the Company

DNV Business Assurance North America is expanding its ICT and information security certification business, including ISO/IEC 27001, ISO/IEC 42001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, TISAX, and related assurance services.
We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries.
DNV helps companies understand and manage their risk picture through our management system certification and training portfolios.
Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise.
Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions.

Equal Opportunity

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce.
All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.