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About the Role
The Customer Relations Manager is responsible for managing all aspects of the quality of construction and warranty of homes in a set area, ensuring 100% completion within specific quality standards. The key objective is to deliver world-class customer service to drive repeat and referral business.
Responsibilities
- Managing all aspects of the quality of construction of homes in a project.
- Managing the warranty of homes in a set area.
- Ensuring 100% completion of homes in each project within specific quality standard guidelines.
- Delivering world-class customer service to homeowners.
Requirements
- High School Diploma or equivalent.
- Some experience working in a Customer Service Environment.
- Knowledge of Residential Construction.
- Great Written and Verbal Communication Skills.
- Proficiency with Microsoft Office suite of applications including Word, Excel and Outlook.
- Ability to explain complex issues to others in a manner easily understood by both associates in the industry and customers with limited knowledge of construction processes or terminology.
- Excellent problem/conflict resolution skills.
- A high degree of professionalism, tact, and ability to influence others.
- Ability to prioritize projects, work against deadlines and organize workflow with multiple interruptions.
- Ability to work tactically, strategically, and cooperatively/collaboratively as part of a team, seeking assistance where appropriate.
Skills
- Customer Relations
- Customer Service
- Residential Construction
- Quality Management
- Written Communication
- Verbal Communication
- Microsoft Office Suite (Word, Excel, Outlook)
- Problem Resolution
- Conflict Resolution
- Professionalism
- Tact
- Influence
- Prioritization
- Time Management
- Organization
- Teamwork
Location
- NorCal - San Francisco, CA
Work Type
- Full Time
Experience Level
- Exempt
Education Level
- High School Diploma or equivalent
- College coursework in Construction / Quality Management is a plus
Salary/Compensations
- $85000.00 - $95000.00 Salary/year
- $85K - $95K per year
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Supplemental insurance
- FSA plans
- 401K with a 6% match
- Three weeks (15 business days) PTO (Paid Time Off)
- $40 Gym membership
About the Company
- City Ventures is a real estate developer focused on repositioning underutilized real estate into residential and mixed-use housing in supply constrained coastal urban infill areas.
- City Ventures is a leader in sustainable construction and the pioneer of the solar all-electric home movement in California.
- The company owns or controls over 10,000 lots across California.
- City Ventures has 25+ active projects throughout the San Francisco Bay Area and is rapidly expanding, which offers significant professional development and growth opportunities to its professional staff.
Equal Opportunity
- City Ventures is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.