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About the Role
Build customer service experiences that resolve millions of contacts across Amazon's global marketplace. Transform how associates solve complex order issues by eliminating customer friction.
Responsibilities
- Design, build, and operate distributed services powering customer service resolution workflows at Amazon scale.
- Own features from requirements through production, including operational excellence and on-call responsibilities.
- Build APIs and integrations to unify data from multiple upstream services into coherent customer-facing experiences.
- Drive technical decisions, including architecture selection, trade-off advocacy, and incremental delivery.
- Collaborate with product, UX, and partner engineering teams to translate customer problems into technical solutions.
- Mentor teammates, contribute to design reviews, and improve engineering standards through code quality and operational rigor.
- Proactively identify and resolve systemic issues to reduce toil, improve reliability, and simplify complexity.
Requirements
- 3+ years of non-internship professional software development experience.
- 2+ years of experience in design or architecture (design patterns, reliability, and scaling) of new and existing systems.
- Experience programming with at least one software programming language.
- 3+ years of full software development life cycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations.
- Experience in debugging, profiling, and implementing software engineering best practices in large-scale systems.
Location
- CAN, ON, Toronto
Work Type
- Full-time
Experience Level
- 3+ years
Education Level
- Bachelor's degree in computer science or equivalent
Salary/Compensations
- 114,800.00 - 191,800.00 CAD annually
Benefits
- Health insurance (medical, dental, vision, prescription, basic life & AD&D insurance)
- Registered Retirement Savings Plan (RRSP)
- Deferred Profit Sharing Plan (DPSP)
- Paid time off
- Other resources to improve health and well-being
About the Company
- Amazon is an equal opportunity employer.
- Our inclusive culture empowers Amazonians to deliver the best results for our customers.
- If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Equal Opportunity
- Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.