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About the Role
GigSafe is seeking an Account Coordinator to join the Customer Success team, supporting the full customer success lifecycle for mid-market and enterprise clients. This role is crucial for ensuring smooth onboarding and client satisfaction by managing operational tasks and maintaining client relationships.
Responsibilities
- Support Account Managers and the Onboarding team throughout the customer success lifecycle, from sales handoff to steady-state account management.
- Prepare onboarding documentation, pull account reports, and assemble materials for customer calls and QBRs.
- Track onboarding status end-to-end, logging activity, updating records, and maintaining CRM data.
- Handle routine customer communications, including scheduling, confirmations, and status updates, escalating complex issues to Account Managers.
- Manage internal deadlines and action items across teams to ensure timely follow-up.
- Log and track support and product tickets until resolution.
- Serve as a secondary point of contact for allocated account stakeholders.
- Act as a product expert and contribute to building, editing, and managing customer onboarding and compliance workflows.
- Support client site visits with Account Managers as needed.
- Drive process improvements and contribute to the development of standard operating procedures for the customer success lifecycle.
Requirements
- Based in Austin, TX or willing to relocate.
- 1-3 years of experience in account management, customer support, or an operations/admin role managing 10+ accounts or projects simultaneously.
- Working fluency in a CRM (Attio, Salesforce, HubSpot, or similar).
- Strong project management skills, including project planning, time management, and organization.
- Ability to effectively respond to rapidly changing business needs and urgent requests.
- Excellent verbal and written communication and interpersonal skills; concise, specific, and quick.
Skills
- CRM
- Project Management
- Time Management
- Organization
- Communication
- Interpersonal Skills
Location
- Austin, TX
Work Type
- Onsite
Experience Level
- 1-3 years
Benefits
- Medical, dental, and vision for you and dependents
- Unlimited PTO plus company holidays
- Competitive base with performance bonus
- 401(k)
- Meaningful equity
- Paid parental leave
About the Company
- GigSafe is a contractor management platform built for gig and last-mile delivery operations.
- We are building infrastructure for the future of 1099 work that helps companies verify, manage, and pay independent contractors at scale.
- The 1099 economy is the fastest-growing segment of the American workforce, and it's been running on duct tape and spreadsheets.
- A credentialing gap or an uninsured worker isn't just an HR headache here, it's a liability that can shut down a business.
- This is a big problem. A large market. And we're early. Come build with us.
Equal Opportunity
- GigSafe is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.