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About the Role
We are seeking a results-oriented Senior Manager to lead the deployment of strategic automation processes within our Consumer and Small Business sales channels. In this high-impact leadership role, you will champion a culture of operational excellence and deploy end-to-end automated processes that will significantly improve the efficiency of our sales channels. You will leverage your deep understanding of telecom sales ecosystems to identify bottlenecks and implement intelligent solutions that prioritize maximum efficiency, speed-to-market, and cost reduction. By combining strategic vision with hands-on technical leadership, you will revolutionize our sales operations, ensuring seamless workflows that deliver tangible business value and superior performance.
Responsibilities
- Aggressively pursue automation initiatives.
- Collaborate with business stakeholders to understand workflows, pain points, and strategic objectives.
- Analyze business processes to identify opportunities for AI and Automation to drive efficiency, innovation, and competitive advantage.
- Act as a liaison between data scientists, engineers, and business stakeholders, translating complex AI concepts into actionable insights and clear business cases.
- Design and implement automation solutions tailored to business needs.
- Ensure solutions are scalable, secure, and aligned with enterprise architecture.
Requirements
- Demonstrated history of automating processes.
- Experience in telecommunications, retail, or consulting industries.
- Experience managing and mentoring team members.
- Effective process/project management skills and the ability to navigate and influence stakeholders.
- Excellent communication skills with the ability to comfortably interact with partners and executive management.
- Experience with automation platforms or RPA workflows and Low code platforms (such as Power Platforms).
Skills
- Automation platforms
- RPA workflows
- Low code platforms
- Power Platforms
- AI
- Project management
- Communication
Location
- Canada : Ontario : Toronto
- Canada : Quebec : Montreal
Work Type
- Management
- Regular - Full Time
- Hybrid
Experience Level
- Senior Manager
Education Level
- Degree in business/commerce, engineering, or mathematics or other technical field
Salary/Compensations
- $105,000 - $132,000
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- Mental health benefits
- 35% discount on services
- Exclusive offers from partners
About the Company
- Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
- We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth.
- Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
- On the Consumer and Small business team you’ll work across a portfolio of brands and solutions. From Bell’s best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada.
- And it’s not just the options we provide, it’s how we provide them. On this team you’ll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive.
- Bell, one of Canada's Top 100 Employers.
Equal Opportunity
- At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
- Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
- We also want to make sure that everyone has an equal opportunity to join our team.
- We encourage individuals who may require accommodations during the hiring process to let us know.
- For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.
- If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.