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About the Role

We are seeking a results-driven Senior Manager to lead the deployment of strategic automation processes within our Consumer and Small Business sales channels. In this high-impact leadership role, you will foster a culture of operational excellence and deploy end-to-end automated processes that significantly enhance our sales channels' efficiency. You will leverage your deep understanding of telecom sales ecosystems to identify bottlenecks and implement intelligent solutions that prioritize maximum efficiency, rapid time-to-market, and cost reduction. By combining strategic vision with hands-on technical leadership, you will revolutionize our sales operations, ensuring seamless workflows that deliver tangible business value and superior performance.

Responsibilities

Collaborate with business partners to understand workflows, pain points, and strategic objectives.
Analyze business processes to uncover opportunities where AI and automation can drive efficiency and innovation, creating a competitive advantage.
Act as a liaison between data scientists, engineers, and business partners, translating complex AI concepts into actionable insights and clear business cases.
Design and implement automation solutions tailored to business needs.
Ensure solutions are scalable, secure, and aligned with enterprise architecture.

Requirements

Proven track record in process automation.
Degree in Business or Commerce, Engineering, Mathematics, or another technical field.
Experience in the telecommunications, retail, or consulting industry.
Experience in managing and coaching team members.
Effective project and process management skills and the ability to collaborate with and influence stakeholders.
Excellent communication skills and comfort interacting with partners and senior management.
Experience with automation platforms or automated processes and low-code development platforms (like Power platforms).
For roles in Quebec, adequate knowledge of French is required.
For hybrid work profiles, individuals must be based in Canada and report to a fixed Bell office at least three days per week.

Skills

Passion for automation
AI and automation
Low-code development platforms
Project management
Process management
Collaboration
Influencing stakeholders
Communication

Location

Canada: Ontario: Toronto
Canada: Quebec: Montreal

Work Type

Hybrid
Permanent
Full-time

Experience Level

Senior Manager

Education Level

Degree in Business or Commerce, Engineering, Mathematics, or another technical field

Salary/Compensations

$105,000 - $132,000

Benefits

Medical, dental, vision, and mental health care
35% discount on services
Exclusive partner offers
Flexible work arrangements

About the Company

Bell is building a more connected future with world-class networks, AI-powered solutions, and digital experiences that enhance how people live, work, and play every day.
Bell is one of Canada's Top 100 Employers.

Equal Opportunity

Bell is proud of the importance we place on fostering an inclusive and accessible work environment where all team members feel valued, respected, supported, and included.
Bell is committed to ensuring transparency in its recruitment process.
We encourage individuals who may require accommodations during the hiring process to inform us.
Artificial intelligence may be used to assess certain aspects of your application.