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About the Role
This employee will play a critical role in providing hands-on technical support/training to team members and customers to ensure seamless operational efficiency of equipment.
Responsibilities
- Deliver exceptional technical support both in-office and on-site for regional customers
- Diagnose and troubleshoot equipment issues, recommending cost-effective solutions
- Field customer inquiries and respond promptly via phone, online platforms, or in person
- Run on-site training sessions for customers and regional representatives on equipment operation and best practices
- Travel within the assigned region to support equipment start-ups, commissioning activities, and troubleshooting efforts (approximately 20% travel)
- Collaborate with internal teams and external vendors to enhance products, processes, and operational efficiency
- Develop, implement, and document corrective action plans to address quality or performance concerns
- Analyze current processes to determine areas for improvement, focusing on increasing efficiency, reducing cycle times, and improving overall performance
- Work well in a team environment as well as independently
- Perform other duties as assigned
Requirements
- 2+ years’ experience in HVAC/Controls industry
- Professional demeanor and ability to interact with various team members/customers
- Experience working in an industrial environment
- Strong knowledge of centrifugal pumps, heat exchangers, building automation controls/communication protocols (BACnet/Modbus)
- Bilingual is preferred: Spanish
- Great interpersonal and communication skills (written and verbal)
- Strong organization skills, analytical, and time management skills
- Strong & creative problem solving skills
- Meticulous attention to detail
- Self-motivated
- Candidates must be authorized to work in the United States
- Visa sponsorship is not available
Skills
- Technical support
- Troubleshooting
- Customer service
- Training
- Equipment operation
- Process improvement
- HVAC/Controls
- Building automation controls
- BACnet
- Modbus
- Interpersonal skills
- Communication skills
- Organization skills
- Analytical skills
- Time management skills
- Problem solving skills
- Attention to detail
Location
- WNY (US Headquarters)
Work Type
- Full-time
- Direct hire
- 100% in-office/on-site
Experience Level
- 2+ years
Education Level
- Associate’s degree in Electrical or Building Controls, or related preferred
Salary/Compensations
- $70,000 – $85,000 annually depending on experience
About the Company
- International manufacturing organization with its US headquarters in WNY
Equal Opportunity
- All employees and applicants, please know that you have access at all times to New York State and Federal Labor Laws and Posters at the Government Agency websites: https://dol.ny.gov/posting-requirements-0; https://www.dol.gov/general/topics/posters#workplace-posters