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About the Role
Lead a small team of product and content designers responsible for shaping a focused area of BMO.com. Work alongside product, research, development, and business partners to create forward-thinking experiences to support customer needs and business goals. Guide teams from discovery to delivery while fostering strong cross-functional partnerships. This role is ideal for someone proactive in scaling and strengthening the design practice, curious about integrating emerging capabilities for efficiency, and excited to coach and develop a team. This role will report to the Director of Experience Design for Public Sites.
Responsibilities
- Designs and creates digital experiences by prioritizing users and business requirements over technology limitations and constraints.
- Understands logical user flows focusing on interaction models, navigation and usage.
- Applies user-centered design processes to create satisfying and compelling experiences for users of a product.
- Conducts user research and testing, develops wireframes and task flows based on user needs.
- Collaborates with development teams to create intuitive, user-friendly software by applying understanding of graphic design, programming and web technologies.
- Works with cross-functional teams including engineering, product management and user research.
- Chooses and implements the best design techniques and tests for usability.
- Gathers user and business requirements and turns them into initial sketches and wireframes all the way through to visual design and HTML/CSS prototyping.
- Uses wireframes, flows, sketches, and customer journeys to communicate designs in order to promote cross-disciplinary team development and communication.
- Creates simple prototypes that convey the intent of initial ideas and thoughts.
- Understands the user and business needs and transforms them into a digital experience.
- Creates sitemaps and determines the information architecture, makes wireframes and prototypes.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Provides specialized consulting, analytical and technical support.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works independently and regularly handles non-routine situations.
- Broader work or accountabilities may be assigned as needed.
- Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
Requirements
- Well-versed in Design Thinking methodologies and their application
- Experience with cross-functional workshop planning and facilitation
- Excellent stakeholder management skills to build trust across teams
- Strong presentation skills to articulate how you turn insights into action
- Ability to lead design kickoffs, prioritize tasks, delegate work, and track deliverables
- Deep, applied knowledge of Accessibility and UX best practices
- Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- Deep knowledge and technical proficiency gained through extensive education and business experience.
Skills
- User Interface Design
- Design Pattern/ (User Behavior)
- Imaging Tools
- Web Analytics
- Media Content and Graphic Designs
- Emotional agility
- Adaptability
- Verbal & written communication skills
- Collaboration & team skills
- Analytical and problem solving skills
- Data driven decision making
- Business Requirements Definition, Analysis and Mapping
- Accessibility
- Responsive design
- Storytelling
- Usability Evaluation
- Design Thinking
- Human Centricity aspects
- User Experience Design
- User Research
- Customer Centricity
Location
- 33 Dundas Street West
Work Type
- Salaried
Experience Level
- 5 - 7 years
Education Level
- Post-secondary degree in related field of study or an equivalent combination of education and experience
Salary/Compensations
- $70,000.00 - $150,000.00
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
About the Company
- At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
- As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
- To find out more visit us at https://jobs.bmo.com/ca/en.
Equal Opportunity
- BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.